Muthoot Fincorp Senior Customer Service Officer salaries in India

Likes

The opportunities for continuous learning and professional development & salary credited on time.

Dislikes

Company is great no dought ,I am working here last 1.5 years and I see some people have two faces and changing their own words according to the situation. All over great !

Likes

Fix office timing and supportive staff

Dislikes

... business targets, fostering customer relationships, and mentoring team members. However, I wish to highlight a concern regarding the disparity in salary increments and promotion benefits between vintage staff and newly recruited employees. Over the years, I have observed that long-serving employees, despite their proven track records and dedication, often receive comparatively modest increments during promotions. In contrast, newly recruited staff members are offered higher starting salaries and enjoy more substantial increments as they progress. This practice can sometimes lead to feelings of undervaluation among vintage staff, who have consistently demonstrated loyalty, expertise, and a deep understanding of the organization’s values and processes. It may also impact overall motivation and morale, as the efforts of long-term employees appear to be less recognized in monetary terms compared to newcomers. I believe Muthoot Fincorp values its employees and strives for fairness in its policies. Therefore, I would like to suggest that the organization considers implementing a more balanced approach to increments and promotions, taking into account both tenure and performance. This would not only enhance the morale of long-serving employees but also reinforce their commitment to the company's continued success. Thank you for providing this platform to share feedback. I trust that the management will give due consideration to this matter and take steps to ensure a fair and equitable workplace for all.

Likes

I am extremely satisfied with the working environment and appreciate the timely payment of salary and incentives.

Dislikes

Our company environment is excellent, but our Area Manager's abusive language and sales driven approach compromise our well-being and role clarity. As Customer Service Executives, we're expected to focus on sales 90%, conflicting with our core responsibilities. We need support to address these issues and align our roles with customer service goals

Likes

I like the rule and regulations. Culture is good my colleagues are very nice they help me a lot

Dislikes

...ometimes time limit exceeded and it's very hectic to balance personal life ... It's necessary to fix closing time either pay extra salary

Likes

job timing is good and salary credit to the employees account on time.

Dislikes

They are not giving importance to experience staffs and target is too heavy to complete. And no one is there for proper response to employees issues.