Muthoot Finance Deputy Manager Customer Care salaries in India

Likes

The one and only thing is good that they pay the salary on time. But the salary is very low compared to their competitors.

Dislikes

Nothing is good in the company. The regional office staff will not help you when you face some problems. When you join the company they will tell you that it's a 9-6 job but in reality it is 9-7:30 job or beyond. Create senseless pressure by the management. Even they forcefully work you on "SUNDAY". That means there are no holiday. Think 100 times before join this company.

Likes

Branch staffs are cooperative. Pressure is low as compared to banks and other NBFCs if your branch has customer walking.

Dislikes

1.Salary is very low as compared to industry and other companies. 2.RO management are worst. They will not pick your call even if customers is shouting on you for their loan closure. 3.Branch staffs have to listen customers abusive language because they have closed accepting all kinds of online payments and also did not give virtual account to customers on time. 4. RO management staff does not cooperate with branch staffs.They only care about business not about customers and staffs.

Likes

salary hike and Career growth is nominal.. work culture and work life balance is best

Dislikes

Increment of salary and Incentives payout is only for seniors and RO employees, branch level employee only get the nominal amount

Likes

The salary will be credited to your account in every 30th or 31st of the month

Dislikes

The worst company I have ever seen.companies motive only for increasing the profit and AUM.mostly they prefer to work even on sundays.they think that employee has not family or personal life.normally the working time is 9:30 to 6:00 but we should come to branch on 8:00 to 7:30.thre is no extra payment or benefit for extra time. The superior persons are not support for increasing the business and complete our target and pushing the OTC products at the time of releasing the incentive or bonus.they think that they should pay the incentive to employees but tomorrow they push to login the OTCs.there is no chance to convince the customers for the products because such a worst products they are cross selling.unable to handle the pressure from the superiors the employees login the products using their own cash and become a debtor.this is the reality in muthoot finance.the incentive structure may vary from the performance of the employees like when we perform poorly they should increase the payout per product but we perform better they should decrease the payout per product.

Likes

1.Market approach 2.On time salary and incentives 3.Accessible and easy to search services 4. Old and most known name in gold loan in market 5.brand goodwill

Dislikes

1. Security issues (unnecessary burden on employee) 2. It is like a high security jail 3. Unnecessary sales burden 4. Focus day ( no decreased roi no high per gram rate then it is illogical) 5. Sunday/night visit ( it should be the job done by security guard) 6. A number of products to sale with daily basis target (nobody can achieve all in a day) 7. Anybody unknown or new joinee in corporate or regional office can call you, threatened you,harrased you to complete his task on given time . 8. High rate of interest, difficult to add new customer comparing other banks and NBFC's 9. Muthoot most rust thing it's penalties ( a normal customer pays a lot extra RBI is still watching this fraud.