Moglix Senior Customer Service Executive salaries in India

Likes

1. Understanding Collegues & Managers 2. Positive Office Environment 3. Salary on time 4. Freedom to speech and act 5. Enough work that you wont feel boredom

Dislikes

1. Focusing on unneccery reports and analysis such as OTIF even when customer doesnt give any response to it. 2. Too much work load on each individuals 3. Very poor after sales support to the customer, there should be a saperate department for this. 4. Internal process are very complicated, eg. Approvals, new tech developments 5. No value for hard work, its just their job 6. Freedom to speech but no one cares what you are speaking 7. Few leaders are very arrogant 8. 30% of tasks are unproductive and done just for sake of doing.

Likes

... am at Moglix since September’20, enjoying one of the best time of my carrier. Salary is fine, Salary timing is superfine (1st of the month, never delayed) seniors support(most of HODs are IITs IIMs, higher growth (average 15%) open to new ideas, only one issue, Customer Success team have lengthy processes, typical data punching. Best infrastructure, best employee care, 2 Saturday off every month, 2-3 days per week work from home, intense COVID times complete work from home. One of the best company I ever worked.

Dislikes

Typical documentation, rigid finance department (low supportive)

Likes

On Time Salary and Nothing else

Dislikes

1. Job Security Issues will start from day-7 and from day 8 you will be asked to deliver. Now issues is you will be left alone in a wonderland with few angels and more vultures 2. Well you will be made to believe you are a tech driven fair company, but on reality nor they respect suppliers nor customers. Toxicity can be demonetized it you an yes Man 3. They are in a different world, they think they are best with zero coordination or handshake between any departments ( This can be course corrected easily if CEO is back in action ) 4. They portray for freshers they are doing a big thing by hiring GET's or MT's but in reality GET's and MT's cannot learn anything except hustle. This is a scam 5. Hustle is a big word if channelised properly, but here hustle is more internal than external 6. You are hired and then you are fired, only organization in India who silently laid off of so many employees without even media knowing about it, thats a true calibre of some God's without making HR's involved in this process 7. Well HR is the only good department but have no clue why people they are hired and then fired in 3 months of joining 8. PIP (Performance Imrpovement Plan) is a myth, its an ATL (Asked to Leave) but yes yout put your resignation yourself for smooth exit and FnF 9. EGO, this is a big word, some Senior members who have no idea that they have not achieved anything before joining Moxlix becomes God of a region or VP , not sure if the God knows the full form of VP he destroyed two regions and grown on back of one customer. They make 2-3 loyal employee you may call it a servant or silent whistleblower and make his region in his own whims and fancies, oh yeah the God dont like if somebody resigns of his own, if he has hired he is the supreme authority to fire. Even employees spent 5 years with God cant have courtsey to have last word with a smile, simply ignore 10. The God can be termed Chamaleon God, he works you on a presentation two hours before a review meeting and during review meeting in front of further higher management, he changes his colour and may ask why you made this mistakes and give gyaan on leadership 11. if any employees leaves the frustrated region, the God Claims it was ex employees mistake, hwoever for last few years the Gods Region Terriroty or even loyal servants have degrown or even dont want to grow so that his own new found love can blossom which is even a failed theory on pen and paper 12. God loves to destroy careers and if he does some favour to somebody he brags about it and if the favoured guy dont accept the favour he is Rakshas. 13. The CEO of the company is good Mr. Garg but he is surrounded by some God's who dont make him know the reality at ground level it is Like BJps Sab Changa hain and Congress not aware what is happening. 14 Moglix HAD once upon a time and still some excellent leaders from varied industries but patience less culture devoids time for action, means you start a project and close it abruptly 15. Review Meetings at NCR can be recipe for disasters for mid management leaders, it is like some Hungry Jackals with pre conceived thoughts shall kill you then and there. ( Also God who keep silence and demotivate you on your face, you are good for nothing) 16. There is another God who is Bald, well be in good books of Bald God otherwise the Headmaster can kick tech, Sales, Supply, CS or Logistics in one word. 17. Amul Butter is cheaper whn bald God Meets one or two regional God's nowadays one god beamce country God, and butter being translucent unable to see that employees are real asset of Moglix not some Demi God who butters him and become big and never takes stand. 18. Billing can be scary and even the numbers are 19. Reality is different and even investors can never understand because translucent lose ends which few good people like CEO or MD's are not been told may be because Jeet ke Liye Darr is important 20 God with no leadership experience becomes people leader by giving favours, master of manupulation in terms of numbers, hiring and firing and eventually dont know why he hires in first place. 21. God is Supreme, God is Love, but yes there are people who looked up at God for better career, support had to save thhose people from depression in last 6 months. 22. Remember the God who becomes VP even when degrown dont drink smoke or dine with him, he judges you then and there also 23 But Moglix can grow , the supreme CEO has a vision which is not wrong but ont fire inncocent people from bottom, look at the top once.

Likes

Opportunity to learn, develop your skills. You will always have opportunity to pick new projects, ideate on POCs etc.

Dislikes

... have myopic thought at work as far as tech/product/design and Marketing goes. Also, they pay far below industry standards.

Likes

Tax saving components in salary, coffee vending machine in office

Dislikes

Toxic culture, leadership doesn’t have clarity, their actual business is just chasing numbers and they don’t have any other SaaS solution, not able to pivot even after so many years, few regional heads/director are just sales oriented and they don’t have a vision. ITS NOT A SUPPLY CHAIN SOLUTIONS COMPANY. They just do VENDOR CONSOLIDATION. That too at not so great commercials.