Matrix Customer Service Executive Salaries by 2 Employees

2 - 4 years exp.

₹1.8 Lakh - ₹2.2 Lakhs

Low Confidence

Avg. annual salary (AmbitionBox Estimate)

Monthly In-hand Salary

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Last Updated: 26 Mar 2023

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Customer Service Executive salary at Matrix ranges between ₹1.8 Lakh to ₹2.2 Lakhs per year for employees with experience between 2 years to 4 years. Salary estimates are based on 2 latest salaries received from various employees of Matrix.

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Salary related reviews for Matrix

Recruiting Lead- International Recruitments (working remotely)

Full Time

Human Resources Department

1.0

• posted on 30 Jul 2024

1.0

for Salary and Benefits

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Nothing to like.

Dislikes

...need business any how for which they ask to extend shifts and work on Saturdays. They took advantage of the bad time and offered the same/ last salary. Work culture is pathetic and a lot of politics and favouritism. Management want to hear only "yes" on their every ask. They prefer to fire anybody on the same day with some hours notice and not even let the employee serve notice period of one month. They really don't care about employees. They release employee on same day with 15 days advance salary only during this hard time. if, here is rating option from 0 to 10 then I give 0 in all parameters. Here is star options so I have to select atleast one star. They knew about my father had some health issues but they asked to come onsite due to aquisition (motion recruitment) as I joined in Remote. I wasn't able to go onsite so after some time they decide to release me on same day by giving reason of no contribution from your end in the business and offers 15 days advance salary during this recession time. I'm free since August 2023 and don't have job till now. Even they didn't let me complete 6 months in the company and release me in 5th month and this short period has become blockage in my career. I spoke to some more folks who are working or worked in matrix/motion and they shared the same feedback. I'd not recommend anyone to join this company. If anybody wants to destroy their career then must join them. This feedback is based on 5 months experience working with matrix and I refused to extend the shifts and work on Saturdays.

Salary - Bad

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Salary Discussions, Hike & Promotions

My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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Matrix Customer Service Executive Salary FAQs

How the salary growth look like for a Customer Service Executive at Matrix in India?

The salary growth for a Customer Service Executive at Matrix depends on factors such as experience, performance, and promotions. On average, a Customer Service Executive can expect the following growth trajectory at Matrix:

Experience	Average Salary Range
2 years	₹1.8 Lakhs to ₹2.2 Lakhs per year
4 years	₹1.8 Lakhs to ₹2.2 Lakhs per year

and so on.

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Matrix Customer Service Executive Salaries

Matrix Customer Service Executive salary in India ranges between ₹1.8 Lakh to ₹2.2 Lakhs. This is an estimate based on latest salaries received from employees of Matrix.