Massmutual Global Business Services Service Delivery Manager salaries in India (Updated 2025)

Likes

Work life balance ,Job security

Dislikes

...tions. A strong internal network of ex-x employees has formed within MassMutual. ""Very strong favoritism exists in promotions, salary hikes, and role allocations, benefiting ex-x employees."" Non-x employees face challenges in recognition, career growth, and workplace politics. Workplace morale for non-x employees may decline due to perceived unfairness. It has lost its product-based credibility due to internal politics compared to its initial 2–3 years. Management needs to address this issue to regain its credibility.

Likes

1. The co-workers are good to work with them. 2. Service of the company is good. 3. Job security.

Dislikes

...ressure in RPA UIPATH. 2. Current management is worst including (Manager, TL) 3. Salary hike is less compared to other teams and companies.

Likes

Hike is good, benefits are good.

Dislikes

Managers and leads should start working rather than pushing the work on the team. Leadership are coming from service based are damaging the product based company culture and defaming the massmutual fame.

Likes

Work life balance at its best and they will give you flexibility when there is right reason and if they know you are not misusing it, job security is also good if your performance is average to good. Free cab facility and free snacks.

Dislikes

Less chances for skill development, sometimes you might feel you learnt nothing. Otherwise everything else is good.

Likes

Hybrid working, Great people, Job Security. MassMutual as a Company is Good (Due to its US counter part).

Dislikes

Management is too biased. Hikes and promotions are only for favourites. Be your manager's puppet and you get everything. Top management has NO TIME to listen to employees concerns. They ONLY listen to manager and unfortunately Most of them are Toxic and encourage bad culture. Management is US is ready to listen to you but not your immediate managers and people above them in India. I kn it's a LOL. MassMutual India management is staining the MassMutual US culture by encouraging backdoor entries and hiring people of their choice irrespective of their skill level. A Good place for starters and people who want to sit at comfort till their retirement, but not for someone who is looking to do something big.