Locuz Enterprise Solutions Service Delivery Manager salaries in Customer Success, Service & Operations in India

Likes

There is so much to learn in this organisation. It is a small organisation and if you are starting your career then you will get multiple responsibilities to handle.

Dislikes

Management is sluggish. HRs won't respond to your queries. If there are salary issues then they will ignore mails and calls or any form of communication. Appraisal percentage is somewhat good but it is delayed by months.

Likes

No likes

Dislikes

...bmit original educational documents before joining for 1 year bond with company. If you will leave within 1-3 months due to any reason, they ask complete 1 year bond otherwise not return educational original documents and if medical emergency for leave company So, serve 3 months notice period or pay 3 months salary. There is no probation period in company.

Likes

...r engagement factors that would make employees enthusiastic about working there. Additionally, there have been concerns about timely salary disbursements, and if a client project is unavailable, employees risk being removed from the network.

Dislikes

... a precarious position due to the company's heavy reliance on client projects. Salary Deductions and HR Responsiveness: Another important issue is the frequent deductions in salary. Unfortunately, HR is not always responsive when employees try to address these concerns via email. Contract-like Employment: Working at Locuz can often feel like a contractual arrangement, as the company operates primarily on client projects and utilizes third-party payroll for its employees. Salary Payment Timing: On the plus side, employees can expect to receive their salaries on or before the 5th of every month. Lack of Shift Allowance: Locuz does not provide shift allowances, which can be a downside for those working non-standard hours. Limited Medical Insurance: The medical insurance coverage offered by Locuz is subpar, with only a 1 lakh policy. Moreover, it doesn't extend to cover employees' parents. Limited Hospital Network: The insurance provider chosen by Locuz has limited coverage in many hospitals, making it challenging for employees to access quality healthcare

Likes

1. Best thing is walking the path of the visionary leader, Mr. Uttam Majumdar and a couple of other highly sensible Leaders from the Management team. 2. Salaries were paid more or less on time, despite the pandemic situation.

Dislikes

...mes). Essentially poor work culture. 3. Poor support system from the HR team. 4. Poor compensation mechanisms. 5. Policies employed are less or employee friendly and more of employer friendly ones. 6. Unfortunately the middle manager lacks the leadership qualities.

Likes

Good Team

Dislikes

...other whether it has recruited Sadist Team Lead who keeps torturing employees. If the Employee wants to leave the job then Company demands employees to pay rs 1 lakh due to its Bond Policy without bothering about Work Torture.