Kotak Mahindra Bank Customercare Service salaries in India

Likes

- Business Heads and Tech Heads are supportive

Dislikes

- poor benefits - poor compensation and variable structure(ex no pro rata variable payout) - poor medical insurance coverage - poor processes and tools - poor culture overall

Likes

I am getting good salary that is the only good thing All good things a suddenly vanish with new management

Dislikes

No work life balance now. I have to attend concall even at 9 pm when all branches are closed by 7:30 Every day i get threatened for loosing my job i am very much sacred New management of bank don’t care about staff

Likes

Kotak is good for salary hike and appraisal. You can get salary hike and promotion time to time if you perform well.

Dislikes

You will be humiliated everyday. Every day you have to attend atleast 2 con-call. No time for sattle down and customer relationship buildup. Every day is drive day here. You have to relay on your own because support system is pathetic. Have to depend on Service staffs to give common service to customers.

Likes

Timely getting salary .. nothing else

Dislikes

No banking system , customer dissatisfaction, accounts will open 5/7 days after the processing , no worklife balance . Branch manager have to do everything. Recruitment is pathetic. So called RMs are not capable like other bank sales officers also . Bank need business like icici , HDFC , but system is like co operative banks . Products are sucks.

Likes

Salary, if you are a good negotiator.

Dislikes

It is a good place for those who came as avp and above. On ground level there is no work life balance and job securities. The main problem is about the culture, so many conference call happens where only limited time employees get for their work. Imbalance professionalism.