Koenig Solutions Customer Success, Service & Operations Department Salaries in India (Updated 2025)

Likes

Salary comes on time. If you are taking trainings, and your productivity is good, no one will say anything. Plus diwali bonus after 1 year is 50% salary and after 2 years 100% salary.

Dislikes

...ent is not open for feedbacks even if a policy is exploiting and discriminative. The part of your salary package booked for internal trainings and certifications is never used. You don't get any trainings nor your certification requests will be approved by manager until it is a client requirement to have a certified trainer. Then you have to clear an exam in 2 days. So during joining they say your package has 2 lakhs for training which you can't cash but only redeem certification, but in the last year they only let me redeem 2 certificates worth cost 8000 rs only. Out of 2 lakhs only 8000.

Likes

They may just offer you a handsome package in the beginning but will not explain how the incentives are being calculated. And you probably wont make any money.

Dislikes

...ncentives are calculated. Infact, you may not be able to make incentives at all. Cost cutting on every aspect. Nobody in the entire organisation is on the same page if in case you need help. They all will tell you a different story. No SOP in place. No professionalism. They do what fits their narrative. No 1:1s. No performative reviews. No guidance. Biased & Boom one day they’ll ask you to leave not on the basis of performance but favouritism. No feedback. Despite giving constant feedbacks. Do not trust what happens in the meetings. Ask for a written communication every time but because there’s no management as such, they may not even go by what they promise you in writing on emails.

Likes

Some companies claim to be GPTW. Some prove to be. Koenig is really a Great place to work.

Dislikes

Salary is a bit low. Or else work life balance awesome. Cooperative Senior Management. Constant trainings and skill upgrade programs conducted. Job security is also good.

Likes

Besides all the excellent compensation and other employee benefits, what I really like about Koenig is the complete freedom to express yourself in your role. Having adopted permanent WFH policy, Koenig is very good organization when it comes to respecting work-life balance of its people. Undoubtedly 10/10 for work culture.

Dislikes

Absolutely nothing major to dislike.

Likes

I love the fact that Learning Never Stops. I can expand my wings wherever I can. Working from Home is another Perk of this Job.

Dislikes

All Incentives have Gradually been taken away. No Increment has been made in the Past 2 Years nor has any hope of a Diwali Bonus this Year.