Koch Business Solutions Service Desk Associate salaries in India (Updated 2025)

Likes

Very good compensation compared to others Supportive Senior management Leaders are approachable Respect to all employees and being treated equally

Dislikes

Marketing and promoting company everywhere No career growth, they are not using any latest technologies, everything is different. Work is dominated by US counterparts, they don give clear overview but will expect to make wonders. There was a mass lay off recently, considering their job security they want to have the hold with them, no clear direction. They don involve us in project meeting, but will expect us to deliver with half cooked information. when this is questioned, they say timezone as reason. Bangalore office follows and guides on MBM very well. But the FLs require to be trained well on it, especially the GP FLs

Likes

Team (depends on the manager)

Dislikes

- No insurance for employees parents - You have to prove a lot to get an appreciation or spot bonus - No shift allowance for the designations above SME - No annual bonus like other organisations

Likes

* Flexible timings (even though center pushes for 5 day working). * Pay is competitive in IT but not so in Finance * Show that you know/practice PBM and work can take a back seat, bad news it shall make you non hirable in the market.

Dislikes

...voluntary? * Leadership doesnt understand the diff between use and abuse of PBM. Its funny that you can use the same culture conversation to give someone a huge pay and also throw someone out, just need to be a good speaker. *Multiple leadership changes across levels that happen overnight, which changes the dynamics of the team. *One could wake up to realize they have been fired on the same day, without notice/ or compensation. * I heard there were good number of employees from the HR team who left all of a sudden in the same way. Its only their third party hiring that is permanent.. * The leadership isnt able to manage the center dynamics and just portray a happy picture to any leader when they come up... The reality is diff behind close doors. * Supervisors/Leaders live in constant fear than techies, as they arent even sure if someone is carving a path for them to be thrown out.

Likes

If you're a extraordinary performer you will get good hike. Hikes arr purely performance oriented. I personally Celt in my team

Dislikes

...ays during month end. No extra benefits, No Townhall or quarterly appreciations. You will get only your Salary. If you work overtime also they are not ready to give comp off now. Management started to say no budget. For name sake it's capitive but full of BPO culture.