Kapture CX Escalation Specialist salaries in India

Likes

Salary on time When I joined my manager was really helpful and supportive, unfortunately he is not in the system any more Nice office

Dislikes

No process In case of a customer facing role( implementation, support and success) you have to coordinate with tech and product team which is a pain in itself. Most of them are rude and you to after them to discuss the requirements. There was a new leadership team that was hired in May post funding. All the VPs hired have left in less than 6 mon including the one who was there for 5+ years. You will only have to face escalations as tech points are always delayed and mostly by months. The platform is quiet unstable and lot of recurring issue occurs. Sometime it takes months to resolve P0 issues. No hybrid model In case someone from product team is required over a client call trust me its an herculean task to set up a call. You have to beg them for it. In case you take approval then you have to ask for the time, in case you see a empty slot on their calendar and book a slot, they will never join. Yoi need to ask first before booking . How pathetic is this The company is very tech team centric and not customer centric

Likes

1. Organised workflow with plans and strategy. 2. Freedom to complete deadlines, Assigned tasks and pragrammes. 3. No additional work hours or extenions.

Dislikes

1. Lack of importance in certain teams with their role, position, salary pay and incentives. 2. Not any greater skill training provided by the company with respect to the roles.

Likes

Pay is Good, Earlier Team was good under Akash kakkar but now it is not the case.

Dislikes

Product is not stable, Not a defined Product Team, Product team in Kapture is like Jira coordinators, No Product Planning and development happens. Overall Boring and no growth

Likes

Go for worst work life balance and leave your sanity at home if you want to work with these people , even if you are sick you have to work they appreciate people working from hospital and actually promote such work

Dislikes

Everything is bad and u have to pay for councellor to work for them forget weekend or anything

Likes

only salary on time but still it's very less not sufficient.

Dislikes

job is not secured, anytime you can be fired, no training, no motivation, every day shouting with employees. when I asked for hike salary after 2 years working they terminated me.