Jana Small Finance Bank Senior Customer Service Manager salaries in India

Likes

On time salary is the only thing that is good.

Dislikes

PLS READ THIS Almost everything. I did not believe in reviews here and when I joined, I realised that what was written negatively here was indeed true. 1. No support from operations team. Simple account opening takes a week. 2. Lethargic management who does not work on special requests by Ultra HNIs. Just know how to yell at employees for not getting business while ignoring the business they have got to them. 3. Branch Managers change employee codes while logging in cases so that their favourite person is shown higher in MIS. 4. Employee ID creation, access to system can take more than a month. 5. Constant calls from seniors does not give time to work. Managers force to attend these calls and keep aside other work. 6. Old employees boss over new joinees and make sure they do not succeed. 7. No access to existing clientele given as relationship manager. 8. Only the favourites of the branch manager get the leads generated from HO. Others do not get anything. 9. Work starts at 8.45am and we leave office at 8.30pm. Anything before is frowned upon by the management.

Likes

They offer better salary than other small finance nothing else

Dislikes

Late working hours if today's Target is not achieved then go and report to RH office at late nights no personal life work on Saturdays even HR is only on pen and paper no empathy for employees

Likes

Good work environment and culture.support staff and senior are supportive and management is good company policies are good appraisals are decent but salary is low.

Dislikes

Management doesn't address our issue salary is low job security as low as we think

Likes

Salary

Dislikes

There is no job security. During Covid-19 pendamic the company fired some good employees for the sake of cost cutting which is inhuman and put the families of those employees into jeopardize. Moreover the office infrastructure is very poor. No Air conditioner, no power backup, faulty desktops and printers etc .

Likes

Jana bank salary distribution on time care about there employees and HR very supportive some senior supportive.

Dislikes

Sab accha hai mene jana bank me as a oac kaam kiya lekin meri ek galti se mujhe nikal diya gya mene ek chance manga apni galti accept ki but fir bhi mujhe ask to go kar diya ek chance me deserve krti thi but nhi diya to mujhe is bat se bahut taklif hui h jana bank me kuch senior ka group bna hua h jo agar kisi ko nikalna chate h wo khi kisi situation me fasa kar nikal dete hai. I request to you please give me one chance I will prove my self. I like to work again jana bank please.