iQor Global Services Customer Retention Specialist salaries in New Delhi

Likes

Feel very glad to working with such a great team and such a great organisation like iQor.

Dislikes

Only one thing what i not like in iQor which is salary growth with the working time period, If Job responsibility increase than salary will also.

Likes

Salary was good. Got opportunity to travel US for migration of business. Colleagues were good.

Dislikes

Worst HR policies in India. People are too much involved in politics in India office and US counterpart has no idea on that. No learning/Training.

Likes

Nothing to like

Dislikes

... between the salaries of long-tenured employees and those of newly hired agents. Employees who have been with the company for over two years, including myself, are on a salary range of ₹30,000 to ₹34,000. In contrast, new hires are reportedly being offered ₹45,000 to ₹50,000. Additionally, regular salary increments aligned with company policies and market standards appear to be lacking, which has left me feeling undervalued in my current role as an SME. I believe that providing fair and competitive compensation to tenured employees is essential for fostering satisfaction and motivation within the workforce. Recognizing the contributions of agents with more than two years of service by aligning their salaries with market standards not only ensures equity but also enhances their commitment and productivity. Offering better opportunities and salary structures will not only value their dedication but also create a positive work environment where employees feel appreciated and empowered to excel. After careful consideration, I have decided to seek new opportunities that align with my professional expectations. As such, I plan to resign from my position by January 2025 or earlier. I trust you will take this feedback into account to ensure fairness and retention of valuable employees. Please let me know if you would like to discuss this matter further.

Likes

...n phone when u call him. good manager, stan and prince sir is gud, very helpful. hourly salary i like the idea, and 2 times salary in a month.

Dislikes

No cab for male employees cafeteria not gud job security in chat process is very poor Employee HRs are very bad, always tell they are bzy, never available to help, u had to stand out their cabin, HRs in my old company sits on floor n always helpful, they do not do that, 2 HRs but never available, 1 slim type guy (shivam) and 1 big girl with specs (sanaya), company need to change the HRs. if u need help i need to reach out to prince sir, stan sir or the recruitment manager, no one else help u.

Likes

• Pantry serves unlimited coffee & tea • Washrooms are cleaned regularly, drinking water available. • Coaching & meetings will be your way to relax on hectic days • Scheduled lunch & tea breaks, no more haggling with WFM • TL & Managers are very supportive

Dislikes

... • No cab for boys in odd hours • Few options of eateries inside premises • Salary varies in each cycle, timekey need manual adjustment. • Shift timings various on day-to-day basis sometimes. (1 or ½ hour variations)