Infinx Senior Operator salaries in Mumbai

Likes

I'm working with INFINX since a year, the cabs are being provided here but the time is being wasted alot for 8pm-5am shift employees, the cab is picking up very late and while reaching the office it's being late., So that we can't achieve the target and the TL will force to strech the shift and complete the target. And while dropping in the morning the cab will leave the office at 6 and by the time i reach home it gets 7am. The worst facility of cab. Coming to the WORK the company just need the target from the employees. They'll increase the targets every week and it will become the pressure on the employee. There is dinner or breakfast provided by the company with bad quality. The night shifts are really awkward to work. Time will be just dedicated to the company and u can't do any other personal works Total day will be gone in sleeping and after waking up being ready to office repeat the same daily. There will be weekoff on sat and Sunday but they will force us to come to office for the Overtime and they won't pay the OT on time, overtimes will always be in due and arrears. Finally concluding I want to say that there is partiality shown b/w the employees, alot of work pressure for thier targets. Nobody follows the company norms. No action will be taken immediately for the complaints. I'm saying my personal experience in this company.

Dislikes

...just provide the reasonable price for travel allowance. *Don't show partiality * Salary is being paid same to the intermediate and the Graduate employee this should be immediately fixed.

Likes

...ealthcare. The work pressure will be high because your dealing with health care. Fresher salary is very very less and increment is totally based on work which is good but the increment process is very tough like very less holiday should be taken monthly, target should be 100%, monthly assessment test. "NO HOLIDAY FOR INDIAN FESTIVAL" even national holiday also they follow U.S holiday which is very less. This only applies to when your working for U.S Client. And normal jobs like coding, H.R, accountant I don't know very well. But the people are good I was very lucky that I met with good people at work for my first job.

Dislikes

Salary and Holidays you are dealing with BPO work remember that holidays are given based on U.S holiday even national hoiday.

Likes

From what I have gathered, working at Infinx offers a unique opportunity for professional growth and recognition. I am particularly drawn to the prospect of showcasing my skills to my managers and receiving appreciation for my contributions. Additionally, the chance to develop myself further and potentially move up to a leadership role is incredibly appealing. I would appreciate the opportunity to discuss any potential openings within your organization and how my skills and experience could align with the goals of Infinx.

Dislikes

Some user's feel that compensation (salary, bonuses, benefits) is not competitive enough compared to industry standards or doesn't match the amount of work expected. Also, many supervisors are unable to avail their entitled leaves due to the demanding nature of their work responsibilities. As a result, they are losing out on their accumulated leaves and are also not receiving compensation in the form of overtime for their extra workload. I would like to suggest that we work closely with the payroll department to address this issue and find a solution that is fair to all parties involved. As per company policy, supervisors are allowed to carry forward a maximum of 60 unused leaves to the following year. Any leaves in excess of this limit will unfortunately lapse. I believe that by addressing this issue proactively, we can ensure that our supervisors are able to maintain a healthy work-life balance and are duly compensated for their hard work and dedication.

Likes

I Like most of the thinks like, Support from hight level or Management, Drop Facility, On Time Salary.

Dislikes

1. Need to higher or Onboard a proper candidate. Like most of new joiner or trainee are resign there position after 10-15 day & some are abscond with 1 month. 2. Make sure Infinx will provide a Good Increment on Annual Increment & give Diwali Sweets as well

Likes

Work environment is good.

Dislikes

...achieve 100% i.e. Quality scores must be greater than 99.10 which is impossible. In my observation company is thinking about cost cutting such as they have invested so much money to create an good envoirment but keep one coffee maching operative despite having 2 shows narrow thinking. Mindset must be changed if we need to achieve more.