Infinite Computer Solutions Service Desk Analyst salaries in Bangalore / Bengaluru

Likes

To be honest there is nothing to like about, except for the location which is away from the city.

Dislikes

1. The salary structure is crazy, the ctc would be high and in-hand would be something else, you would keep regretting everyday on why you joined in the first place 2.The new process, Turbify it's really bad, the product prices are doubled and many of the customers are frustrated and end up shifting to a different provider. 3. Management(Manager, AM) is a joke, they get paid higher come to chill and put pressure on the agents and go. Team Leaders with experience are good, while the team leaders who were hired only coz they have many years experience working as an agents are like lost kids who do not know what to do, they do not even know how to manage a team,the basic skills an agent can handle the team far better. 4. Lot of favoritism , 5. And forget about your leaves, coz even if u beg and cry or die they would not give you one.No sudden serious emergency leaves. And in case of a planned leaves only expect it to be given the time they like. 5. You cannot voice out, you get noted by the management and HR. Management only supports their own. 6. There is no hope for the process and also the management, gets worse each day. 7. As a fresher I would suggest you not to join here as it just gives you a bad experience.

Likes

1. Good managers. 2. If you are not good in one project, HRs will try to use you in another project. 3. Health insurance by MediAssist with copay of 20%

Dislikes

1. No career growth 2. No salary hike 3. Under rating in Annual performance even if you are good performer. 4. Basic work hardware is not given. Example: You work in a project where basic requirement of work is 2 x 22 inches Monitors and Good quality headphones. These stuff is not given and you have to do all the work in small screen laptop causing eye strain and stress and use any of your own headphones while your US colleagues will enjoy the Monitors and headphones. Discrimination and no supply of basic work stuff. 5. No ideas taken to fill the gaps in process. 6. Optional offs are for name sake. Employee is supposed to work on Labor day (US and India) too. 7. My salary is Rs. 45000 a month ($529) and it hardly increases. 8. Security guards are paid around Rs. 20000 a month ($235) for 12 hours with one week off. 9. Referral system is bad. 8. Most of the projects have night shift and the shift changes very frequently disrupting work life balance. 9. Health insurance should be made 100% coverage. The MediAssist team will charge more than 20% Copay by giving reasons like this is not covered that is not covered etc and the copayment reaches to 30% or more.

Likes

literally, nothing.

Dislikes

...they need something from you. but then really unresponsive if you need anything. oh and they’ll even scam you on your salary like they did with our batch. the company culture is shit, the company is shit, your job is never secure and there’s no growth. personally, please don’t waste your time with them.

Likes

It’s the salary package based upon clients deployment.

Dislikes

It’s the job security. And they don’t have much projects. They often change the rules and policy to benefit them self as company not to benefit employees.

Likes

Really I have good experience in ICS Like in time salary & settlement Still I am interested

Dislikes

But business operations manager was worst person Mr. Raghavendra Yaichur When I lost my job in client location IBM He is not supporting & not respond my message & call