ICICI Securities Customer Service salaries in India

Likes

-compensation -work/life balance

Dislikes

-people and culture. still working in era of 5 day week with people having pseudo seniority complex. - no infra for newer tech. still stuck in ProC and Oracle. Microservice is an alien concept here

Likes

Only positive side about working here is that you will receive your salary on time.

Dislikes

I worked here in Equity Product Group (EPG) department for around 6 months. I didn't at all like working here. There were no scope for learning/skill development, work environment turned toxic after one month of joining and work life balance became terrible. Work satisfaction was zero for me since I didn't like to push sell products to customers, which they don't need or infact won't be beneficial for them, just to achieve my target. Your superior will give you extreme pressure to achieve your target and the targets are so high that one cannot achieve it in honest ways. Even superiors will suggest you to lie to customers but they will never give their consent in writing. So if at anytime a complaint is lodged against you for misconduct to the Regulators (SEBI, RBI, etc.) then GOD help you because you'll be on your own. If you face problem in achieving target, the superiors instead of help solving your problems or giving PROPER TRAINING to you, will insult you in front of your co-workers and tell you to leave the job. They will create the work environment so toxic that you'll be forced to resign from the company. Also you are expected to come office on time but you won't be allowed to leave until you achieve your daily targets. I'll never suggest anyone to join this company, especially EPG department.

Likes

If you complete your target (depending on manager demand), you can enjoy bonus.

Dislikes

Traget pressure can make you a cold-blooded person because you need to acquire new clients every day. There are a total of 17 products you need to sell to the customers by calling them and asking them to invest. If you have a big family or friends circle, you can join this company because you can ask your friends or family to open an account, which will be easy to achieve weekly and monthly target.

Likes

...nings and growth to the Securities Market as well as in my Career Opportunities. The benefits and compensation, HR policies were also good which helped me to become financially independent person. Thank you ICICI Securities for giving me all this and I would love to be the part of this organisation again!

Dislikes

At times it was hard to handle the excessive pressure but was manageable. Also, to take leaves was really a tough job when it is genuinely needed and you have leave balance left.

Likes

Attractive salary Brand name

Dislikes

No job security Heavy job pressure No (0) work life balance (10hrs shift plus frequent over time) Too much tele calling Horrible work culture No learning at all apart from sales Unsupportive seniors and TLs Less holidays Unhealthy work environment No incentives Poor client base and leads At the time of interview it was said that it's a advisory job but it's a pure sales job. It is suggested that only salesperson join this job. For company it is suggested to treat their employees as humans and value customers. They say that they have customer first policy, but all they care is about brokerage and product sales.