IBS Software Services Product Support Executive salaries in Customer Success, Service & Operations in India

Likes

Work environment

Dislikes

...ou would feel like you are the only one who can handle what you have did before. But don't expect the salary hike. You would get team champ, excellence awards but these won't get reflects in your salary.

Likes

CTC is not inflated with frivolous components. They tell and write what they pay, which felt very transparent, rare to see nowadays. That was a huge win, atleast for me. Job security is there, learning takes place almost daily and they encourage to learn more. I have also heard about good insurance policy, but have never utilised on this, so no idea. Good place to grow. They give real WFH and not a fake one like 3 day office and 2 day WFH etc - so freedom of work location is definitely there. Also, Hiring HRs were definitely among the best ones I had encountered among the other offers I had received. I can stay a long time here if they give full WFH, try to maintain a better work life balance and give better hikes.

Dislikes

Work life balance is bad, no doubts about it. Sometimes one might have to work on weekends too, for some teams. Hikes are not the best either.

Likes

- Good work environment and team - Very flexible timing - No micro-management or monitoring - Access to paid learning platforms - Good leave policies and no restriction in taking leaves. - Product-based company so will get exposure to enterprise graded technologies

Dislikes

- The salary of existing employees are 40 to 60% less than new joiners. - Health insurance amount is less when compared to other similar companies

Likes

A good place to build a career. You are open to a vast space of various tech and business opportunities that you can learn and implement.

Dislikes

Compensation formats could be made better. Also certains workflows inside the organisation could be made easier.

Likes

Excellent learning opportunity for some of the projects ( but not guaranteed ).

Dislikes

Poor compensation compared to similar companies. Fresh hires get paid much higher than existing employees. Some projects have a very high workload due to heavy attrition.