HGS Soft Service Executive salaries in India

Likes

HGS is a best place to start career as a fresher. Company/my leaders gave me opportunities to learn the things and improve my skills and upgrade myself.

Dislikes

Salary compensation is not fair as compared to the market.

Likes

One main good thing is about Job security, as far as I know no one is removed from the Job. And work culture is moderately good, and pressure depends upon the department you are working in. In terms of career, there are people who became assistant manager in 3.5 years. You need to perform good and position is approchable

Dislikes

Compensation is lowest in HGS when compared to competitors. Company wont compromise on quality nor on salary bcs of which employees are leaving the organisation. Most of people served few years bcs of low wrk pressure, used to complete wrk in 5 hours and hang around for 3-4 hours, this continued till such kind of process stopped. And now bcs of increase in pressure, and with same salary people are leaving org. During COVID-19 its more like advantage to company. No additional incentives to employees, and incentives plan changed, so employees are not ok with it. They are literally waiting for the pandemic to complete so that they can leave it. Management should consider all these factors.

Likes

Good pay. Diwali gifts. No Variable upto Deputy Managers. Good leave policy and holiday calendar.

Dislikes

No Learning and Growth. The OD team is running behind by 10 years. The management lacks experience and expertise. Extreme micro management. They preach coaching and fail to follow it. Managers, DGM and AVP are self obsessed and intolerant towards new minds/ideas/observations and suggestions. They hire experts and treat them like new trainers. Poor work culture as this team demands to be available 27/7 and call at night and on weekends. No certification or training for the team.

Likes

Nothing. This company is horrible. The management will cover up the mistakes of the team leader to their agents specially with salary issues. The management and the Payroll Dept are not really coordinating to resolve the disputes. Until the employees resigned, they didn't even received the salary that must be given to them and a salary they should not be begging of to received in the first place.

Dislikes

What I just like about the company is that they have processed application only for a day or two. Since most of the employees are resigning. Also the Trainers are great. Plus external TLs are far more great than the TLs who are hired internally. Everything that matters to them is there ratings and metrics.

Likes

Team and environment,

Dislikes

Low salary and no carrier growth only good for freshers for gaining experience. Management is not supportive, HR Team is not supportive for employees while relive they cause problem to people and delay in all the instances and don't respect people, office culture is bad.