Hermes I Tickets Senior Customer Service Executive salaries in Bangalore / Bengaluru

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on site travel is completely dependent on your project and client's location.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individual unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

work culture,management and company policies is very good but when it comes to job security,i would say it's okay

Dislikes

...good training very good.job security carrer growth is not a good.it's balancing.also salary,travel,learning,work environment innovation and work life balance is fairly good

Likes

All service procedure was maintained. Team support was very wonderful, made payment timely along with bonus , increment etc. I am very proud of doing work in this company. Good management.

Dislikes

No any dislike

Likes

...e liberty to work anywhere in the territory which is specified to you but needs target on time otherwise your salary will be onhold.

Dislikes

Nothing much accept targets and salary criteria.

Likes

Please don't join to this company I did 2year service as per company rule I serve notice period and still I can't get any releaving letter, pf, settlement. They just saying we will call you if call for my releving letter not responding.

Dislikes

I served 2 year service, when I got a better job i did as per company rule notice period and after I can't get any releaving​ letter, pf, settlement etc. Whenever I call they said we call you now it's 7 month going to be over, I'm planning to case.