Gujarat Guardian Ltd. Technical Support Engineer salaries in Customer Success, Service & Operations in India

Likes

...omeone who works hard with full of dedication, This company is best for them. Salary & other perks are on time and best in Industry. Open & free environment to work and people get recognised who works out of the box. Overall good company.

Dislikes

Need to work on employee retainment. Management needs to work on aggressive marketing & Customer acquisition activities to make a big brand. Need to evaluate & change the Team as few are not suitable for their roles. Work on the culture & HR. Both are struggling & not inline. Expansion is badly needed for the future of this company.

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

...-site travel is completely dependent on your project and client’s location.  No salary cut,work from home

Likes

Teamwork, simple and straightforward business, excellent accounting, empowerment, paper less working.

Dislikes

Career growth, less supporting staffs, compensation package compared to the role Nd responsibilities.

Likes

...sure as well, they may get opportunity to visit their overseas plant as well. Work life balance is good, Travel policy is good, company provides good compensation when you join but dont get trapped as your you may get less than 2-3% yearly hike after that.

Dislikes

Top management will always doubt on your integrity, and you may get cultural shock if you are coming from a good MNC as your NSM may use abusive language and humiliate you in reviews. Confused top management who changes strategies every second day. Politics is on its peak.