Google Operations Center Senior Customer Support salaries in Hyderabad / Secunderabad

Likes

Salary Amenities like Food, Transportation & Vendiman for free Snacks Policies like ML and BBL

Dislikes

...arty companies and so is the leadership team which creates a messy work culture Flat hirarchy with limited salary range

Likes

If you.just want good free food, cab and good salary, go ahead and join blindly. Company is good in terms of benefits and amenities.

Dislikes

A lot of politics in team. Only people close to managers get promotion irrespective of their prior experience. A few TLs are discriminative in their behaviour and you can’t directly approach HR. You gotta first complain to the skip level manager and that guy would leak things to TL, and you’re a gone case. There are a handful of QAs who score writers on each and every ticket. These people are heavily pampered by TLs. See it’s like you get manipulative critical feedback just before the end of the year so that it affects your annual bonus. You also get critical feedback on ticket if you complain against your TL or it actually depends on QAs opinion about you. Whatever they say is final, they are like hitlers. No one has guts to go against them, even the so called appeal in feedback will only backfire. These QA’s have 2 or less than that prior experience working as call center executives and some as freelances but they managed to get promotions. Senior people with prior relevant experience will just be stagnant in their positions. I’ve noticed one worst thing that people give importance to looks. It’s a BPO not an IT company.

Likes

GOC is a great place to work as the perks they provide is a great culmination of excellent pay (best in the industry), a top notch health benefits, much better leave policy than most companies, free food, transport, plenty of opportunities for career growth and most importantly the job security which is very important these days.

Dislikes

None

Likes

Every thing is good like policies ethics and upskilling activities etc... Thank you GOC any I love GOC

Dislikes

...ob. I have three kids on of the kids pneumonia GOC health policies help a lot. My first job is Genpact I get 30k insensitive in one month out of salary and I got so many times ME, ME+ rating in Genpact, I do my job with zero errors in GOC but I did not get fare ratings with my manager I asked fro that to my manager I am not satisfied with this rating he says go had with HR. Actually sir decided we are unfit for the job because we are PWDs. With tears! I Los my google job!

Likes

Salaries paid on time. Transport & food provided. Supportive team members. Best for women employees.

Dislikes

Growth is stagnant. HR dept doesn't exist as such,Communication gap. Increments in pay are low, compared to market standards. Night shift allowances are low.