Genpact Senior Customer Care Representative salaries in India

Likes

Nothing good in my experience. It was good in the past, but now it’s becoming **worse day by day**. I wonder how people are working even more horror than a labor, just because they are jobless and have no other option for their livelihood.

Dislikes

...ll-being. Management, for the most part, is incompetent and lacks basic empathy. Here Manager are like an as****ho*** know nothing than making labor exploitation They expect you to function like robots, pushing you to the edge for a shockingly low salary of just 1.9 LPA. Yes, there’s job security, but what’s the point if the work environment is toxic? People join, regret it almost immediately, and then spend their time planning their resignation. The few decent managers that exist are overshadowed by the sheer number of terrible ones. It feels less like an MNC and more like a chaotic startup where nobody knows what they’re doing, yet they expect employees to go above and beyond for peanuts. The constant micromanagement, lack of appreciation, and toxic atmosphere make this one of the worst places to work. Advice to Management: Start treating employees like humans. A stable job doesn’t mean people will tolerate a toxic work culture. Pay fairly, improve work-life balance, and stop exploiting employees before the company’s reputation sinks further. Bottom Line: You're better off being unemployed than ruining your mental health here. Think twice before joining

Likes

...e to the COVID-19 pandemic, the company implemented a work-from-home policy for employees who were affected or at risk Timely Salary Payments Transportation Facilities

Dislikes

...enced a lack of professional support from management during my probation period. For example, when I was severely ill and unable to attend work, I was not only asked for medical proof but was also threatened with salary deductions. After presenting the necessary documentation confirming my hospitalization, the response did not exhibit consideration for my situation. Overall, while my time at Genpact offered valuable industry exposure, these instances highlighted significant areas for improvement in employee support, management training, and overall workplace culture.

Likes

Genpact as a company has great roots and culture. The working environment is great for juniors, since the managers try to provide a platform and offer help whenever needed. Genpact offers good learning opportunities by designing trainings from time to time for all it's employees. Although it is a service based company, and clients play a significant role in the workload, the managers do their best to see to it that employees don't get over burdened with work.

Dislikes

While there are many good things about Genpact, the salary structure and incremental growth structure needs to be updated to stay at par with the latest industry standards. The benefits are also not that great in comparison to other service based companies.

Likes

Good work culture.. Can learn a lot of new things.. ypu can freely move from one process to another which gives us a good opportunity to learn more about many other process..

Dislikes

Salary and appraisal in this company is not really high.

Likes

Company Culture is good but when it comes to Project part sometimes management need to be flexible. But for skill development and learning it is good.

Dislikes

It is about the salary and promotions. The appraisal is too low and the benefits are not much. There is no night shift compensation. Cab charges are also applicable