Fynd Customer Success Manager salaries in Hyderabad / Secunderabad

Likes

Salary, Hikes, Helpful teammates

Dislikes

Fake emergencies, Unnecessary strict deadlines, No work life balance. You sit on edge of the seat and work for 10 hours from office and then you go home and work. So much work and work pressure that it feels like a Chinese factory - people are getting kidney stones as there is no time to relieve yourself, getting fatter by stress eating, getting hypertension as everything needs to be done by EOD. There is always a never ending list to finish. You get up and think about this work is remaining and that work is remaining. Code quality is so bad that most of the time is spent in testing and retesting, you keep on providing answers to reliance about why this issue keeps on happening again and again. No process for anything. If Reliance says they want now, you deliver now. You cannot pushback as they will call the founder and escalate and in the end, you will have to do it. Instead of product manager, you work as a Product owner, Customer support, Product support for Reliance. No product management is done if you get a Reliance product. Team managers don't manage teams properly as they are also firefighting all day or are just bad managers. All 5 stars are by HR and Admin department. Also, if you see on LinkedIn about the activities and think what a culture, remember that there is so much work that there is no time to attend any events. So many leaves provided, but you cannot take them as if you go on leave, then deadlines will pass and there is no substitute for handover. Also, even on leaves, you are expected to be available on Slack, calls, reply to emails, etc. I have seen Leads not taking vacations in years! No time to think about personal chores to do after office as you are working after reaching home and even if you get time you will have not mental bandwidth. How we use to think when we were kids that if it rains today then I will not have to give this test, same thing but instead of rain you are wishing for something else. If money is everything for you, then this is the right place. If you want a decent life, then think twice.

Likes

...rn and grow Flexible timings Lots of Events take place Free breakfast and lunch Descent pay scale

Dislikes

Unclear goals Timelines are set before planning Frequent policy creation/modifications which leads to disappointment among the employees since it affects appraisal/ promotion eligibilities etc. Animosity amongst higher position leads A bit unprofessional environment.

Likes

Salary. My manager is good. Not many good managers in fynd, so do your research.

Dislikes

Culture is more like decoratorship. If you don't do something(not part of your job profile but due to time crunch you just got to do) then the culture says that it will effect your appraisal negatively. They say everyone in fynd are master of all.

Likes

There is good learning opportunity as there's a good tech stack and smaller teams, so there are diverse learning options.

Dislikes

...culture. Delivery is more important here than Quality. The code quality is bad. Also the review and appraisal process is unjust, compensation is not upto market standards.

Likes

Latest tech and freedom to innovate Salary and bonus Availability and reachability of peers and subordinates

Dislikes

Team outings and team engagement activities are low Work life balance No hybrid work opportunities