First Abu Dhabi Bank Customer Success, Service & Operations Department Salaries in Mumbai

Likes

Great reputation and major bank in the UAE On-time salary Diverse employees Great avenue for personal and professional development

Dislikes

They work mostly in hire and fire rules They hire cheap contractors and provide no perks, at least they can provide respect - everyone is leaving their home country and contributing to bank's success No job security No flexibility No value for authentic people and their voice Internal management conflict all the time Fear lingers all the time about your job security or being a victim to company's restructuring (politics) policy Outsiders will always be outsiders(Non-UAE nationals and contractual workers) No growth Salary range not fair

Likes

The learning is quite good.

Dislikes

i) There is no concept of annual salary increment in FAB GBS. You will remain at the same salary at which you join. The management is trying to implement the UAE policy of no increments here, completely oblivious of the high inflaton rate in India, high tax, and appraisal policies followed by other MNC Banks who have set up their offshore centres in India. ii) No autonomy is given to Head of HR in GBS (infact now there is no head of HR). All decisions will be taken by UAE bosses of respective departments, and the HR here is expected to just communicate the same to GBS employees.

Likes

Salary comes on time Office is in prominent location in Bangalore Company provides transport

Dislikes

Nothing likeable in the corporate credit dept. Monotonous process with no growth. No knowledge transfer, no standard appraisal cycle implemented even after 2 years, no onsite opportunities, no manager or team lead to address any concerns. HR is almost non existent, high attrition

Likes

On time salary. Some good colleges which makes this place bearable to work in, Infrastructure, big name in UAE, coffee and tea served at your desk.

Dislikes

FAB is a pressure cooker. They had set really high targets which made you get into a nervous breakdown. Everybody used to work overtime when I joined without any additional pay (I don't know the status now ). I was selected in the personal loans department as a business development officer in retail banking. Within one month I got transferred to the credit card department for no reason whatsoever and I didn't even have an experience with credit cards. Because of my lack of experience in selling credit cards, I was heavily abused by my team leader telephonically, privately in his office as well as in front of my team members. I was also called an alien in the company because of my lack of experience. Because of constant verbal abuse and destroying my self-respect, I resigned in 3 months because of a breakdown. I will have to call out the name of the concerned abuser who has abused me to such an extent that I was forced to resign on account of his harsh, aggressive, and abusive behavior in spite of my being kind to him. He was my team leader and right now he is the VP of Business Development at FAB. Comparatively, he is less harsh on his employees. There are many managers and VPs who are harsher than him and this is what was being practiced at FAB when I was working. He is still working in the company and I am still having health issues to this date. This is what was being practiced in FAB. I do not know the situation now. If you want to get abused verbally, want to work under immense work pressure which is not good for your health, and have no time for your life I would suggest you join this place. They pay crazy incentives but there is a price to pay. The price is your health, wellness, and peace of mind then I would suggest you join First Abu Dhabi Bank.

Likes

Startup type culture in India. Good office space.

Dislikes

...nagement in India using it as personal cash cow. Hiring friends in key roles. Poor compensation and spate of firings.