Excel Pack Customer Success, Service & Operations Department Salaries in New Delhi

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

The company is not so open to adopet latest technology. I love to work here learning lot of new thing , every day I face new challenge and apply new ideas to resolve it. So overall my experience is good to working here in.

Dislikes

The growth is slow, the work pressure is very high, Company management never appreciate to sevice Dept. Like HR and store and quality. Decision making of top MGMT is not reliable they changed it frequently , owner always use offensive language with their employees so the HR person play very big role to settle down it. The practice of defmeing people is in here and top management appreciate it.