Embibe Customer Success, Service & Operations Department Salaries in India

Likes

Nothing good comes from the management or higher level authority, only the employees working closely together, helping together and supporting one another.

Dislikes

..., which used to paid quarterly but now its paid annually without any discussion. Those who resigned after completion of 1 years and were eligible for variable pay didn't get variable amount. To get variable you need to be wait for your turn in let go list. Those who were terminate in Apr got 90% variable, those who were terminated in May got 40% and those who left organisation for their future got 0%. 5. Poor vision and goal: The leadership lacks understanding of market and waste money on golden spooning features and developing luxurious apps instead of quality of service and market needs. 6. Misconception of AI: The companies believe that working on google sheet and data automation qualifies as AI. 7. Communication issues: lack of communication channels throughout the management hierarchy, with employees even needing to reach the CEO for small decisions or minor tasks. While some leaders are truly competent, the rest seem focused on pleasing CEO rather than demonstrating qualities like respect, courage, and openness.

Likes

Salary comes on time Work from home If you can negotiate and there is a need, you can get a good package as per industry standards Some people in HR are professional, but they have no say.

Dislikes

Bad work culture. High job insecurity. No work life balance. Delivery team is treated like bonded labour. No one respects you, anyone can come and take away your happiness. After every few months you hear there is a firing list being prepared. They don't like people taking leaves, they want you to be available 24X7, Saturday, Sunday, National Holidays, if you voice your opinions, they will find ways to bully you and make you resign or sack you. All work happens after 6PM because the Bangalore team starts their day afternoon. So in the morning you work for schools and in the evening till late you prepare their reports. They have more excel sheets and less schools You are expected to answer your phone and attend calls even if you are on leave, you are unwell, attending a marriage, family is unwell, from a hospital, on Saturday, on Sunday, on a national holiday. There is nothing like HR here, they have no say, anyone can sack, make you work 24hrs, and they don't intervene, there is no feedback mechanism. Delivery team members are treated like stray dogs, anyone can come and kick you. We are only a SAAS business, but we sell to schools without hardware and if the school complaints due to product issues (buggy product) or cancels or does not pay, Delivery guy will loose his job, no one will question sales or the product team. So the Delivery gets abused by the school, his manager, Sales guy, product team and the CEO, everyone. You have to work on Saturdays but they will not give you comp offs, you have to work till 10-11 PM , prepare reports and then again reach the school at 8am by traveling on public transport, no car or taxi allowed. I will not recommend anyone to leave their previous job and work here as this would be your biggest mistake and you will ruin your personal life, maybe get divorced if you are married. No advance for travel. You are doing work and spending out of your pocket. Reimbursements are delayed.

Likes

Worst experience in my Life... I served more then 2 years for this company. End of the day layoff, layoff is not a matter, matter is they treat like use and through. They behave like we are pros....

Dislikes

No growth, end of the day they provide variable pay 40% only, after 13 months, without notice period they fired within 10 minutes. My total variable amount is 1,55000. But they given only 55000.

Likes

Good salary except everything not good.

Dislikes

Bad Work-life balance No proper management No proper planning. Product design changes on fly. No written requirement specification. Product developed on verbal communication. They can ask you to come on weekend. Day and night work without any extra payment. No work ethics, no professional communication, can scold as well. Product owner will not listen to anyone. What he/she say, that’s only right. They not focused on quality, only focused on deadline. QA don’t get proper test timeline, no requirement details. if delay from development end. Will give QA 1-2 days to test. And they will release the product with many high priority issues as well.

Likes

pay was okay? I guess? It's a double edged sword.

Dislikes

...ning the company off of funding not revenue how this is a viable business model? I have no idea * constant threat about layoffs (I was layed off first in my team because of my pay scale) * on top of having to come to office 5 days a week, the CEO checks when you clock in and out too. * horrible snacks and beverages, you get some shit tasting nuts with some shit tasting tea. they had an espresso machine for a day, and when it went away so did the company imo. * the CEO will literally come into the office and starts swearing and screaming at managers in front of everyone * the managers are always afraid of the CEO and don't really care about your personal career growth * there is literally no interesting work * the bangalore office is in a shit techpark where they laid off almost 70% of the workforce and is now sharing the office with another company. * do not trust any of the positive reviews you see online, they are given by the staff.