Electronic Arts Customer Success, Service & Operations Department Salaries in India

Likes

At first I was very excited about the work and team Appreciation and encouragement given by seniors and peers to work as team Good team bonding activity (mostly volunteered by team not company) Recognition of work and better work opportunity Boost to self improvement and eleraning opportunities

Dislikes

...ne on one discussions are shared among the managers (resulting in losing trust) Salary and perks are below standard Subtle politics and favourism while considering for hike/promotion ** These factors defers based on the project and team. Not everyone goes through same experience but my peers and seniors working along with me during my tenure had similar experiences

Likes

Currently I am not with EA

Dislikes

The culture, the management does not encourage talent, always look the people on the basis of the salary, if your salary is high, irrespective of the work you manage, you cannot sustain over there. Earlier the management was motivational and great now the management is worst. Guys whoever wants to seek opportunity in EA, just think, the growth will be stagnant, no motivation, career growth, no monetary benefits.... Just think twice thrice before you go on.

Likes

Job security in India, as they hire less people

Dislikes

Micro management, this is mainly the managers you get. Very old work and no new technology, mostly work is related to support, no appreciation, round the clock support

Likes

nothing specific to like

Dislikes

The company has multiple business units while i would like to share my specific exp, within my department where i worked in. Unfortunately my time was not really enjoyable due to certain challenges in the workplace environment. There was a noticeable presence of workplace disparities , which impacted team dynamics and overall productivity. The management often appeared to prioritize the personal connections over merit when building the team, leading to lack of fairness and opportunities and assignments. Interactions were often not polite, and there was general lack of mutual respect among the team. This made the work environment less collaborative and more than stressful than it needed to be. Conversations were often abrupt and dismissive, creating a tense and unwelcoming atmosphere. The constructive feedback was rare, and communication often felt one-sided which made it difficult to feel valued or heard. This resulted to feel like a toxic kind of environment. I believe the company would greatly benefit from fostering a more inclusive and merit based culture,, promoting respectful communication and focusing on employee well-being. A more open and supportive work culture. Another significant area for improvement is the involvement of skip level managers. Regular checks-in and open forum with employees at all levels could help to identify the local-level issues that might not always surface through the direct managers. This would greatly help Senior leadership to gain a clear picture of the actual work environment, and take necessary steps to address the concerns before people like me get badly effected.

Likes

The company benefits was amazing

Dislikes

The management is terrible into AP process and we should always bend our heads in front of the management because if anything spoke or done anything then they will play with us, because of the politics I left the com[any.