DXC Technology Service Manager salaries in Hyderabad / Secunderabad

Likes

The only good things is salary credit on time

Dislikes

Office politics If you are working as a junior level no one will listen to you management and HR will always listen to Operation level person. If you raise your voice for anything they will target you and make difficult you way to survive in the organisation and ask you to leave

Likes

The work from anywhere policy. I did not went to office during my complete tenure at DXC which was approx 2.5 years. The work life balance varies from project to project, but mostly it's good. The rewards and recognization is really good. The work from home step up is completely sponsered by DXC. Emmence oppertunity to learn as Microsoft, Udemy will let you access high end courses free of cost. Good Appraisal. No politicts in between teams. One of the best service based organization out there.

Dislikes

The salary was low.

Likes

It's permanent work from home. No need to get ready daily for offices and travel and all. Just wake up at any time and if it's your shift time, login from your bed also. You can sleep and work.

Dislikes

They are not giving hike and promotion timely. Salary is not high. New joinee are getting higher salary than the existing employees.

Likes

Overall it was good experience working here. In DXC it totally depends on the project and i was it one of the good project. Even though it was bit stressing when there was outage because of high volume but team lead and managers were also helping us.There was one lady team lead with bit of toxic behaviour but rest all managers where co-operative

Dislikes

No salary hikes,no promotions even after good results. Freshers are treated like nobody. They don’t care about work-life balance they just want work to be done no matter what

Likes

1) Free access to Udemy and LinkedIn Learning 2) Company gives vouchers to apply for external certification exams like Azure, Microsoft, ITIL etc. However, you can apply for them only after 6 months from the day you hit the production floor. 3) Cool managers, totally DEPENDS on the account that you're assigned to. 4) No "bond" on employment. 5) Training period is "fun" - basically you are taught 5th grade English, phonetics and basic troubleshooting steps initially and then those specific to your account.

Dislikes

... 24X7. 6) NO Work from Home. Travel to office everyday. Depends on the account. 7) Frequent team huddles of 20-30 minute sessions after my logout time 👎 8) Peanut salary with peanut appraisals. 9) Majorly 3 kinda of shifts, according to the account. They can start anywhere from 5 PM onwards to 11 PM. Say goodbye to work life balance. 10) HR department is disgusting. The head blackmails some freshers into staying that have received better opportunities outside the company. Experienced joiners that know how corporate politics work counter this and manage to leave the company. 11) Typical Hypocritic Corporate TRAP - 90 days Notice Period - Need to serve 3 months of Notice Period of leaving. (But they want new comers to join within 15 days or less) You have to pay DXC 3 months of your basic salary if you want to leave ASAP. 12) Shifts change every 3 months. 13) They say promotions are available after 18 months of service. But depends on your performance. Unsure if it's real or just a "scam" to keep you. 14) Lunch breaks are severely regulated if there's a lot of call flow. There have been times where agents had their lunch break 2 hours before logging out. 15) In hand salary for freshers - Rs 25K per month and for experienced it is Rs 28K per month into your bank account. Night shift gets you additional Rs500/ night. So monthly another Rs 10,000 extra along with your salary into your bank account. Graveyard shift gets you Rs300/night. 16) Employee badge ID card does not show DXC company logo. All the best for loans. 17) Main reason DXC gives you certification exam vouchers is so that they can show their clients that the company has a lot of talented hires. It's basically to secure more lucrative contracts for the company. 18) Promise of hikes are a LIE. 19) IJPs only after 18 months. Still there are many who are in the same position for the past few years. 20) Management can be good or bad, depending on account 21) No holidays on government statutory holidays if your account desk runs 24/7. If you want a holiday, you have to take a planned leaves. Depending on the day and workload, you may even be asked to login on your holiday. 22) High chances that SMEs would be earning less or similar to the help desk agents. Also most SMEs are not actually "SMEs" on paper. It appears to be that they are being taken advantage of. 23) Extreme micro management in many cases for all agents. 24) Your views about a particular case are not valued unless if an agent has received a DSAT regarding the same. 25) Existing employees leave and new employees join every alternate month. Company fails to understand this decreases the efficiency of the account. However, like every other corporate business, they are only concerned with saving money by hiring new hires every year and apply for certain tax schemes where they can pay less to the govt. 26) Overall quite a depressive atmosphere for agents who take calls and are micromanaged in depth for every little thing. Company should be renamed to Depressive Xpert Corporation. The company owns you as long as you're in your working hours. 27) Management encourages you to misreport your working hours on Replicon, especially if you're working weekend shift. Shamelessness and weak labour laws does not stop the company from taking advantage. 28) Depending on accounts that mandate work from office, they may or maynot be strict on cab delays. Unpredictable Bangalore traffic and personal delays are not accounted or entertained. Immense pressure goes to transport department to ensure exact login time.