CSG International Product Support Analyst salaries in Customer Success, Service & Operations in India

Likes

...ed to be laid off during the most critical and unprecedented time of the decade. Neither any salary cut was introduced for any section of the employees. If we talk about the company policies, yes they are well off with any other most reputed and employee friendly organization, clear as crystal.

Dislikes

...id level meritocratically is very less or non existent in India at this moment. Appraisal is given on the basis of your current salary and not on the basis of your performance, if your manager is a so called non technical and bossy.

Likes

Fixed pay with additional monthly meal coupons, health insurance, annual 28 earned + casual/sick leaves + 5 days paternity leaves

Dislikes

Typical service based company hierarchy, culture and benefits. though you will work on products, but you will feel like working in a service based company. tight agile dev processes with lots of continuous meetings which consumes most of your day. mid management needs some management overhaul to handle teams properly which is lacking. the company seeks your feedback, however actual action points remain unattended. same old hr policies which needs to be changed with changing times company is bit hesitant to invest on employee upskilling and so there will be very less outside training programs, only product related trainings are given health insurance and the tpa are really bad with less maternity benefits company is manager friendly, not employee friendly

Likes

The work culture and the compensation is great. So is the work life balance.

Dislikes

Appraisal are very generic to make sure everyone is happy. There is no much difference between high performer and average performer hike.

Likes

- Great work-life balance - Upper management gives freedom to execute things your way, just get things done - Work culture is good and managers are supportive

Dislikes

- No overseas opportunities to travel and work - Salary is not up to market standards (if salary is not a concern for you, it's a really good company to work for)

Likes

Leave and other benefits are good

Dislikes

Pay is veeeereyyy less. That think they offer more as per other company which is not and pay is less as per exp and they also give single digit increment which again they think that it is very high. Do not have any benefits as product based company. Looks worst than service based. Low pay and politics Less growth and demotivated enviornment