Conduent Customer Success, Service & Operations Department Salaries in Ernakulam

Likes

Zero

Dislikes

...tivities Hr team is not available No canteen facility only chats and costly Special thing is need to pay bike parking charges , charges are more then theatre parking

Likes

Remote work

Dislikes

They do NOT work with you if you go to school.... In fact they actively changed a policy in the middle of the term telling every single student they now were required to work full time even if they had prior approval on their school schedule They also refuse to send an employee handbook for us to read but try to hold us accountable to everything in the handbook without actually giving us any time to read it They regularly force people to sign things that they haven't read They regularly ask people to perform work related tasks off the clock, when consulting department of wages and labor, confirmed this is illegal for non exempt employees They don't provide any advisor support Their IT team takes 45+ minutes to get in touch with and get refuse to pay you for the time you are waiting to speak to them They do not let you pick up hours or check your schedule at any time that you aren't actively scheduled... Even if you are absent on the day that schedules are released... So yes, they intentionally cause no call no shows and treat the employee as if it's their issue They have been promising us access to our schedules off the clock for a year and that feature is still broken and management (lewis Strickland and Athena) have basically said it's not their problem They l raised the expectation for every single metric and tried to implement a policy to issue corrective actions of an employee doesn't meet it without offering any additional support They have ridiculous standards for advisors that senior OMs cannot even live up to. They are very corrective action oriented in that they take the most lazy way out of everything by threatening corrective action for everything.... Please just save yourself the mental stress of working for them and go somewhere that treats you like a human and adult, this place treats advisors like children that can't manage themselves without every aspect of their day being micromanaged They use a "flex" title for supervisors so they can sit them back down at will which DOES result in them also removing any additional income you were earning.. They will also try to convince regular advisors who gave previously been sups to "watch" teams while other flex sups are out .. But the do not pay the flex sup rate They have been cutting our hours ever single paycheck between 2-16hrs each paycheck since May of this year

Likes

Conduent is the company which is very close to my heart. This was my third company and I have never scene such a great work life balance ever in any of other company. I left the job due to some medical issues but if I got any opportunity in future to work with Conduent then I would love to do it. Thank you so much Conduent for everything.

Dislikes

No dislikes for Conduent. Only a little improvement required in compensation and benefits which really needs improvement. Else all is well here.

Likes

I gained good knowledge and Work environment is good and supporting colleuges TL leads and management

Dislikes

Not provided benefits what's an employee required and no growth, salary issue decent career growth

Likes

...e spin off from Xerox. Things are not looking good from an employee perspective. No salary increases for a long time and market correction never takes place.

Dislikes

...be ideal. Politics - yes, exists at a very severe level. Career growth - NIL. Salary hikes - never linked with your performance appraisals. Even if you are the best performer in the BU, you don't get a hike.