Commonwealth Bank of Australia, India Customer Service Executive salaries in India (Updated 2025)

Likes

1) Good salary 2) Work-life balance the best i have ever come across 3) People you work with are fun and are very helpful

Dislikes

1) If you have joined here from JP Morgan you will get all the opportunities just because senior management has previously worked with these folks in JP Morgan . 2) Rewards and recognition is not given on performance basis but on the basis of how friendly you're with the senior management, even if you have performed excellent throughout, you won't get the rewards because they will choose their favourite than your performance. 3) Promotions have the same criteria like Reward and recognition if you're their favourite only then you get promoted. 4) There is no proper cafeteria/ canteen you need to step out or order your food. 5) Transport is the worst

Likes

Good package at the time of joining with 25% of variable pay only... later on nothing...

Dislikes

no work-life balance This product-based company in india has worse culture than service-based company Indian management working in this company prefers only those from their region. Whether they work or not, they give all kinds of ratings or promotions quickly. No matter how hard people from other regions work or how many certifications they have, it doesn't matter; at the end, they give negative feedback only. alwasy demotivativation... many sessions conducted on mental health and well-being, but many in management continue to harass their team members. Suggestions to the Management: Since the chapter leads and line managers are engaging in a lot of political games, introduce them to feedback as well, such as 360-degree feedback.

Likes

Good pay, which comes with own risk.

Dislikes

Dangerous workplace which is driven by EM and GM, job safety is not there at all. Great Innovation and change management, however, the pace also creates havoc in work workplace where the job they recruited 6 months ago becomes irrelevant and redundant. For Indian sentiment, this company is too low in rank compared to many American and European companies.

Likes

Good Work life balance. Salary is competitive and 30% annual bonus on CTC which is usually 55-60% of 30%. 21 yearly annual leaves.

Dislikes

“No job security” i will be straight honest with you. 1) Every Post appraisal cycle (which usually July-June)CBA goes through yearly restructuring. And be ready to to get laid off if your dotted reporting line is in Australia. 2) difficult to get promoted even if you have exceeded expectation rating in you PMP. 3)Data maturity is nowhere in the DNA of CBA. 4)CBA india works like a vendor of CBA Australia which is quite evident.

Likes

This company is very good for the people who are fully settled in Bangalore or the native Bengaluru people, especially for women. Work-life balance is well maintained as most of the time you will not have any work. CBA has recently started its existing system migration to the cloud but the pace of the transition is very slow. So if you can make a good rapport with the top brass then you will get the opportunity to work on those technologies. They have Pick up and drop cab service and also shuttle serive 2 times in a day.

Dislikes

...that time what ever the benefits the hiring HR promised most of them were vague. There is huge amount of your CTC will be part of the veriable pay(which they called STVR), 20% of the fixed amount. It is non-negotiable. Also as per the company policy no one will get 100% percent of the STVR. On an avarage you will get maximum 50% of the STVR. CBA is very much confuse about their choice of technology. They are hiring people with very serious designation but eventually the candidate is end with silly excel report. For an example most of the Data engineers in the organisation are just running jobs and monitor them as pert of their daily work. Quality engineers are running same test cases daliy. Most of the people in this org does not have enough work to keep you busy all day.