Citigroup Senior Customer Service Executive salaries in India

Likes

Salary, Leave Benefits, Office environment

Dislikes

Career growth totally depends on your manager, my manager left the organisation and new manager did not consider previous accomplishments at work, had to leave for career growth

Likes

Globally Best work culture (In India it's toxic) Best perks & benifits Best leave policy .

Dislikes

...ecurity. They will remove them after a few days or they will push you to resign. Layoff affected a lot of employees in India and no one talked anything about this Part of the cost-cutting they targeted directors to the above level but when it comes to India all the MDs and directors protected each other and removed C05 to C11 employees from Citi.

Likes

Pay will be better than normal. But not worth to compensate the below disadvantages.

Dislikes

Worst place to work in Chennai. Politics and toxicity to the core. The VP himself will directly come and insult you. Citi might have a good name outside but it has changed a lot. Never work here and never suggest anyone to work here. They may give attractive packages but the work stress is too much, not abt the process but these PPL have trust issues and micro manage. If you work there will be another person higher to your level to pick out all the errors you make and this will be directly reflected to the vp level and that lunatic will label you as having attitude issues. I don't think they want anyone to work under them.

Likes

Get to work that creates an impact. In case of work, there will be lot of helping hands for you to get going.

Dislikes

Politics is rampant when it comes to promotion. They get you in with high salary later they almost give no hikes. Only decent hikes when promoted. That too is decided/handpicked on whims of senior management. Your rating have no positive impact but your rating is tool used to communicate negative impact.

Likes

Company brand name Canteen food is good. However it closes at 9pm and the rates on higher end. People working in night shift suffer due to lack of proper canteen facilities. The management has put in vending machine which does not work most of the time and holds only chips and crisps Free transport facility but it is not employee friendly. Constant follow up required Insurance coverage only for employees. Parent's and children are covered at extra cost. Also the cost of coverage is on higher end as compared to other companies.

Dislikes

...assment to employees AVP and VP are clueless about the work process in general Delayed or no promotions and bonus is on lower end even for high performing employees Lots of hiring of unskilled people so the quality of peers is declining