Citicorp Customer Service and Operations Manager salaries in India

Likes

Salary, Leave Benefits, Office environment

Dislikes

Career growth totally depends on your manager, my manager left the organisation and new manager did not consider previous accomplishments at work, had to leave for career growth

Likes

Salary hikes, worklife balance, friendly people and staff except some seniors from your department.

Dislikes

Seniors are not helpful and Losing Job as new boss is from another bank and wants to bring in his whole team

Likes

As you want to join Citi with good brand name and salary benefits. It's a good company to work with. As like all other companies it also has politics and business environment.

Dislikes

There is lot of politics and the management doesn't address our issues.

Likes

Compensation is much better than the market standard Prior to reorganization(mid-2024), the work environment was fine, offering good work-life balance Employees were treated accordingly to their roles and experience

Dislikes

After reorganization, only onsite position/team members are considered for lead, manager, principal engineer, with onsite role preserved due to senior management being based there most of the work is done by offshore, but it is projected only onsite employees contributed because to safeguard their role and senior management wants to be in saved position Offshore employees are treated like subordinates to onsite employees, even at the VP level Employees with 18+ years exp are treated and compared with juniors who is having less than 4 years exp Employees are under immense pressure, indirectly being forced to resign Suggestion to Management conduct a voting/poll among existing employees to determine who is willing to opt for voluntary retirement or leave with severance pay instead of using phycological pressure to force self-resignation

Likes

Citi has multiple initiatives to help employee skill themselves, also it provides good compensation to right candidate who is at right place at right time.

Dislikes

It's advantage of having options for employees to skill themselves remains a distant fruit to most of starting or mid level workforce as most of those spend maximum of their time and overtime working/supporting daily application. Have got the same feedback from most of people. So after spending some 3-5 years with organization there is high probability that you would feel lagging behind your other friends working in similar organization and would feel difficult to switch.