Cashfree Payments Senior Customer Service Representative salaries in India

Likes

They provide comparatively good work life balance and offer good salary.

Dislikes

There is very little scope of skill development or opportunity to get chance to showcase your calibre. The work is quite monotonous and the skills and experience of the employee is not exactly getting utilised as they put wrong employees to the wrong role and then employee as well as the company have to go through difficult decisions such as layoffs which is very difficult to manager thereafter specially for the employees. They should choose the right candidate for the right role so that no one suffers. Stability of the employees is largely affected in the organisation without any performance related issues.

Likes

Love to work under a small team and the manager is super cool and friendly. Also, I like the company's culture & work-life balance environment. There is a lot of scopes to experiment with around the work. Others teams are always open to help. I always try to attend the product presentations & those are very exciting & bring up a new door of learning for me.

Dislikes

I think cashfree can improve the compensation structure. An employee should have proper compensation based in their experience. Also, there is no such benefit except uber and Sodexo credit.

Likes

Good work culture that gives space to people, is respectful and is completely unlike the toxic environment that one hears about in some startups. Company's product is good, has been growing well and it has a good name in the market. So the future is good. Increments are better than current industry trend

Dislikes

within bangalore teams are split in 2 locations

Likes

Cashfree has a vibrant culture, teams are helping we have really friendly hrs except 1 who left so now all looks good. Also most of the teams except inbound sales seems to have very understanding managers and lot of support.

Dislikes

My manager, I am scared to report this as I am afraid I might loose my job. I have never seen or worked with a manager who is so confused and has no aim for the team. He is not even helpful when it comes to need. He does not make targets clear or even support us like any manager his name is Rupesh Sinha we expected our hr to take an action but nothing was done. We could see our teammate a women crying on the floor because of Rupesh. It is really sad to see just because of one person we are loosing the entire companies name, I will be posting this even on X and twitter as manager like him should not be given to anyone. He has 0 knowledge of sales very partial to folks and does not show empathy to the team if some in our family is dead and we ask him a leave he does not give, he forcefully asks people to resign and does not care of anyone in the team. He is causing fear amoung new joinees as well. I really wish Cashfree takes stern action on Rupesh.

Likes

you might have good learning skills, based on your team. you will be in good team if you are lucky. and No Job security at-least now (2022-2025), you feel like you are working 24/7

Dislikes

No proper work life balance, they will ask to be same team / project even though you are not interested and also no job security because they don't have funds all these which let people slowly switch