CaratLane - A Tata Product Chat and Email Support Executive salaries in India (Updated 2025)

Likes

Good work atmosphere, manager and TL are fully supportive on workwise, Office location in the main city was easy to access to my home, Fully supportive during a pandemic,

Dislikes

...he growth opportunity, whereas newcomers are not getting any chance for growth. Salary is low compared to market value week off is only 6 per month, which effects the personal life, no fixed week off The hiring process is not Good, eg, not hiring a good candidate.

Likes

We work in a friendly culture and happy about it.. Management is supportive too

Dislikes

Salary is not as expected and work given is too much.. got hired for handling 1 process now have 4 with me so it's not as promised.. also ppl do same work but earn more than us and after joining all the benefits are taken away with the reason cost cutting

Likes

I got to learn a lot in Caratlane and Caratlane selected a good opportunity for me.

Dislikes

The brand is very good but the franchise partner gives very less salary and benefits like my salary is 9000 or I am not happy at all and we also want such facilities which are provided in L-1 store of Caratlane.

Likes

Company culture/rules/policy Company providing facilities

Dislikes

...enefit provide no CL, PL , No bonus, No appreciation, or company staff also not taking action against Owner Not giving deserving salary to the employee Work satisfaction is like 0 It won't feel like you are working in Titan brand.

Likes

There are so many learning opportunities here at CaratLane. The teams are supportive and encouraging for learning and growth of an individual. Working with like minded people who along with their own professional growth, want to watch the company flourish and reach new heights. The open culture of the company helps to get a sense of belonging in the company where one has the opportunity to share their thoughts, ideas or even concerns to the top management of the company.

Dislikes

There are way too many meetings that happen at work. Also, the compensation is bit lesser compared to the competitors in the market.