Capgemini Customer Success, Service & Operations Department Salaries in Gurgaon / Gurugram (Updated 2025)

Likes

Good exposure, great middle management and supportive superiors. Very good learning experience.

Dislikes

Salary and benefits not up to market level. Not employee friendly company policies, irregular and untimely pay outs of non salary payments

Likes

Overall company has fair amount of Projects.It has some esteemed clients.Pay structure is quite good for Senior Management & above.

Dislikes

Increments are extremely low.No major variable payouts.Packages are not really on higher sides, while some other organisations offers lucrative salaries for certain specialised skill set.

Likes

...positions at offshore or onsite not at all. Not sure what is happening cross.. however it is good to look into salary revision.. specially for long termers... Hope things will move positively in 2025 Tleast ..

Dislikes

Not a good move for old termers for salary revision.. still in lower brackets.. can see lot of attrition due to this.. also not hybrid for few clients which hits again attprition.....

Likes

I made a big mistake by resigning from my past organization, I was getting a manager role, so I moved here. CG have old culture, like savings means remove people. Senior managers will ask I need automation, but they don't know meaning of Automation. When my team perform automation, instead of appraising it, they will say, now workload is reduced, remove a senior person and hire a fresher in place of him. In past 3 appraisal I was performer and after that received 2% hike overall. Now I will resign, no matters I have job or not.

Dislikes

...pense from 1000 to 500. so 6K per year reduced. so overall loss of 42K per year. also they have variable pay of 10% of your salary. Now in year end, they have given few fellows as 12K hike, so even a duffer can understand that his take home is reduced by 30K. also if you are average performer then they have reduced 12% of variable. so overall, from last year you will lose 50K by default. so before you join this trap, resign ASAP.

Likes

It's very good for new joiner not for experienced person.

Dislikes

I am serving CG more then 31 months but no promotion or salary hike they are giving 1 to 2 percent hike for 2 years. We canot easily connect with HR. TL and Managers are ultimate.