BT Group Senior Customer Support salaries in New Delhi

Likes

Salary on time. Learned new skills.

Dislikes

Haven't found a pigeon box last 3 months. No one here to listen your problems. If you ask anything about your problem, you'll get a response that turns back on you. The technician, pantry boy, and security supervisor are all here to give you a backhanded response. The biggest issue here there is lack of respect. The one who hired you hasn't even asked for feedback until now. "Every company asks for feedback every three months; I'm sharing what I know from my experience."

Likes

Good Salary

Dislikes

If you are joining the india management unit, avoid product function at all costs. You will mostly be reporting to UK leads and you will start feeling like you are working in East India company, a slave to be precise. The HQ only see you are paid slave who can be overworked and work can be dumped and India will accept it. You will not be included in any strategy calls or leadership interactions. The roadmap will be decided in UK and PMs in Indian are hired only to run the show with India dev team. The demographic politics will blow your mind. You are only a yes master to the goras/whites. Your white/goras treat you like a resource from Third world country and the process and culture is designed to make sure you feel that on a daily basis. Racism will be felt everyday. You raise any issue to white/goras and they wont be addressed as you are from Third world/underdeveloped. Curx : You are not allowed to complain. Even desi on-site would have earned the privilege to act rude or mistreat you as they are on-site. You are not allowed to apply for IJP/internal onsite-roles as a new clause has been introduced that you should be legally eligible to work in UK to apply for them. You will work with goras/ white designers, content editors, analytics. Usually they will not work on your ideas/support you because goras/ do not like taking inputs/actions items from third world country. Indian team is asked by gora/white HQ to be given the lowest rating for first 6 months though you will achieve all the goals. You will most likely be ruining your career path here in case you are joining management side. There are no career growth opportunities here. You will be appalled by the knowledge level/understanding of Goras/HQ. Their share price reflects of this culture. You Are actually better off joining any indian org. focused on indian market, whre you are tleast respected and values. AVOID AT ALL COSTS.

Likes

I just resigned from BT after 7yrs and I can say its my best 7yrs in my career.

Dislikes

...you want a secured job, with good work-life balance then BT is the best company. But you may need to compromise on the yearly salary hike. BT has the best car lease policy in the industry. Learning is ok ok atleast with regards to network design team, not sure about other domains.

Likes

All over good work culture However it still depends on team to team.

Dislikes

Nothing specific however for a new hire who joins BT in Jan and after, he/she is not eligible for appraisal and bonus for current year which is given in June. If he joins before 1st Jan for ex. 31st dec, he becomes eligible for bonus and appraisal both.

Likes

...pective of whatever shift you are coming. The cost of the cafeteria food is low. Yearly bonus, and every employee is eligible to receive shares price in pounds which you get once you complete 3 years. Shift timing is good from 12:30 - 9:30pm. You have the best manager and operations manager.

Dislikes

Work culture is not good, salaries are low, no growth in your career as there is a flat hierarchy. You will not get any leaves. Skeleton staffing is done here. Hence you have to sit for your work during festivals as well.