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BT Group

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4.0

based on 1.9k Reviews

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Kolkata
Customer Success, Service & Operations

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BT Group Customer Success, Service & Operations Department Salaries in Kolkata

based on 470 latest salaries
Designation Avg Annual Salary Open Jobs

Senior Customer Service Associate

4 - 6 years exp. · Kolkata (4 salaries)
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₹4.5 L/yr - ₹5.5 L/yr

Senior Processing Executive

1 - 14 years exp. · Kolkata (4 salaries)
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₹3.1 L/yr - ₹6 L/yr

Commercial Contract Manager

7 - 10 years exp. · Kolkata (4 salaries)
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₹7.1 L/yr - ₹9.1 L/yr

Commercial Support Manager

9 - 10 years exp. · Kolkata (4 salaries)
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₹5 L/yr - ₹10 L/yr

Contracts Management Analyst

4 - 12 years exp. · Kolkata (4 salaries)
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₹4.5 L/yr - ₹6.7 L/yr

Service Desk Analyst 1

1 - 6 years exp. · Kolkata (4 salaries)
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₹3.5 L/yr - ₹3.7 L/yr

Technical Support Associate

2 - 5 years exp. · Kolkata (3 salaries)
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₹3.1 L/yr - ₹4.2 L/yr

Fraud Analyst

6 - 8 years exp. · Kolkata (3 salaries)
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₹4.3 L/yr - ₹5.3 L/yr

Network Expert

8 - 10 years exp. · Kolkata (3 salaries)
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₹5 L/yr - ₹6.3 L/yr

Project Coordinator

4 - 11 years exp. · Kolkata (3 salaries)
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₹4.5 L/yr - ₹5.5 L/yr

Duty Manager

8 - 10 years exp. · Kolkata (3 salaries)
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₹5.5 L/yr - ₹12 L/yr

Credit Controller

9 - 11 years exp. · Kolkata (3 salaries)
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₹4.2 L/yr - ₹5.4 L/yr

Agent

1 - 3 years exp. · Kolkata (3 salaries)
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₹2.3 L/yr - ₹3.3 L/yr

Team Manager Operations

8 - 13 years exp. · Kolkata (3 salaries)
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₹6.7 L/yr - ₹9.5 L/yr

Customer Service Representative

2 - 3 years exp. · Kolkata (3 salaries)
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₹2.6 L/yr - ₹3.8 L/yr

Technical Advisor

1 - 2 years exp. · Kolkata (3 salaries)
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₹2.5 L/yr - ₹3.5 L/yr

Project Lead

5 - 7 years exp. · Kolkata (3 salaries)
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₹4.5 L/yr - ₹9.9 L/yr

Customer Support Associate

1 - 3 years exp. · Kolkata (3 salaries)
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₹1.8 L/yr - ₹4 L/yr

Associate Trainee

Fresher · Kolkata (3 salaries)
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₹2 L/yr - ₹3 L/yr

Back Office Executive

6 - 8 years exp. · Kolkata (3 salaries)
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₹2.8 L/yr - ₹3.7 L/yr

Last Updated: 25 Jan, 2025

What people are saying about BT Group

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softlight
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4d
works at
BT Group
Is salary hike on promotion is correct
I joined BT 2 years back as Level E Finance Analyst at 14 LPA, last year got increment in double digit Percentage, now got promoted to Level D Finance Specialist and got hike of 35% is this hike good, I have 6.5 years of experience. My profile domain is Finance (FP&A). Also looking at my work, I got mid year appreciation bonus as well apart from performance bonus which we get at time of appraisal. Also I have offer before my promotion from one of top 10 tech company globally of 50% hike on my Level E salary. My doubt is this, did I did right staying with my current organization.
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Salary related reviews for BT Group

3.2

Rated by 112 employees for salary & benefits

Business Service Support Advisor in Kolkata

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 19 Aug 2022
5.0
 for  Salary and Benefits

Likes

Benefits of leave policy (Approx paid 42 days for AL and SL in a year) and salary is amazing as per the city standard. 40 hours work week and 2 days off

read more
  • Salary - Excellent
    +3 more

Dislikes

Promotion in Consumer LOB is next to impossible unless you are in your Manager's good book.

  • Promotions - Poor
    +1 more

Commercial Support Manager in Kolkata

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 16 Jun 2022
2.0
 for  Salary and Benefits

Likes

Can't say any bad when it comes to overall experience and work life balance..if you need peace and work life balance then BT is the best but in terms of pay this falls into a mud range co.. And there is not much pay benifit as compare to other co.

read more
  • Skill development - Good
    +5 more

Dislikes

Pay packages and benifits

  • Salary - Poor

Sr. Representative, Ops in Kolkata

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 13 Oct 2023
2.0
 for  Salary and Benefits

Likes

Both side cab, 50% discounted food

Dislikes

...ally consumer department is not for a family person, you can lose job any time. Less annual increase in salary.

read more
  • Salary - Poor
    +6 more

Duty Manager in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 27 May 2024
4.0
 for  Salary and Benefits

Likes

All over good work culture However it still depends on team to team.

  • Salary - Good
    +6 more

Dislikes

Nothing specific however for a new hire who joins BT in Jan and after, he/she is not eligible for appraisal and bonus for current year which is given in June. If he joins before 1st Jan for ex. 31st dec, he becomes eligible for bonus and appraisal both.

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Customer Care Executive in New Delhi

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 19 Aug 2023
2.0
 for  Salary and Benefits

Likes

Work life balance is good. The company provides good amount of leaves where we can manage our work as well as our personal life.

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  • Skill development - Good
    +2 more

Dislikes

The only thing is that very less salary no hike if you join BT as experienced also, there is discrimination amongst the employees who work their. This feedback must be taken into consideration. Overall, good company to work with

read more
  • Salary - Poor
    +1 more
see more salary related reviews

BT Group interview questions by designations

Financial Analyst (9)Network Engineer (9)Associate Engineer (6)Network Security Engineer (4)
View all 156 interview experiences

Know more about BT Group Kolkata

More about working at BT Group
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#14 Best Large Company - 2022

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BT Group Salary FAQs

How much does BT Group pay per year?
The average BT Group salary ranges from approximately ₹2 Lakhs to ₹3 Lakhs per year for a Associate Engineer Trainee and ₹56 Lakhs to ₹95 Lakhs per year for a Senior Manager Procurement. Salary estimates are based on 470 BT Group salaries received from various employees of BT Group. BT Group employees rate the overall salary and benefits package 3.2/5 stars.
What is the highest salary in BT Group?
The highest-paying job at BT Group is a Senior Manager Procurement with a salary of ₹56 Lakhs to ₹95 Lakhs per year. The top 10% of employees earn more than ₹25.92 lakhs per year. The top 1% earn more than a whopping ₹50 lakhs per year.
What is the minimum salary in BT Group?
Minimum salary at BT Group depends on the role you are applying for. For Business Service Support Advisor the minimum salary is ₹2.3 Lakhs to ₹5 Lakhs per year, and for Associate the minimum salary is ₹1.5 Lakh to ₹7 Lakhs per year and so on.
What is the salary package for freshers in BT Group?
The average salary at BT Group for freshers varies from ₹2 Lakhs to ₹3 Lakhs per year for Associate Trainee and ₹2.5 Lakhs to ₹8.9 Lakhs per year for Engineer Trainee.
What is the notice period at BT Group in Customer Success, Service & Operations Department in Kolkata?
According to AmbitionBox, 67% of the BT Group employees in Customer Success, Service & Operations Department in Kolkata reported a notice period of 2 Months, 19% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 381 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at BT Group , Kolkata is INRunlock blur . Salary estimates are based on 470 BT Group latest salaries received from various employees of BT Group.

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