BT Business Service Desk Analyst L2 salaries in India

Likes

Overall work life balance supported by the overseas UK management.

Dislikes

...elf certified with current apps and tools, gets dull in no time from noon-usage. Pathetic salary growth. Since last 10 years it's the same story every year -1st 3 Quarters Huge Profit and business topping the chart. Last Quarter just before appraisal, either loss overall or in one business head or a scam and share price loss or profit but EBITDA down.

Likes

Work life balance is at its best. In BT there is no concept of promotion. Everything is skill based. To move to upper level one needs to clear skill test and interview. Same for IJP. Hence, skillset gets at most priority. The L&D is great in this company. They really focus on employee's skill development. Great company to work with.

Dislikes

If u can not negotiate properly Har might give you a base level salary.

Likes

Management was supportive. Learning opportunities are available. Great culture. Work life balance is great.

Dislikes

Pay parity is low, appraisal are average even for person having high stress workload. Promotions are rare and biased.

Likes

You’ll get so much of work life balance. It does depends on your manager though. But no urgencies and no unnecessary stress.

Dislikes

Very less pay, no promotions, no incentives, people are literally working like government jobs. No future.

Likes

... term , people who want to gain tech skills and move out , this company is good. Promotion and salary hikes can be only in dreams , Very difficult to get promotion even if we spend 8 yrs in BT. Due to poor management and organisation structure , promotion ladder has been removed for all employees except top level executives. They move to next level very easily. People with 10+ yrs and 20+ yrs of experience in manager level can not get promoted to next level.

Dislikes

Salary is very less compared to Service based companies Work life balance is only on Papers , in real they keep monitoring all employees attendance. Work from office is mandatory , there is no work from home option. Every movement is office is monitored, managers will be behind for all work and keep micro managing. Management is more likely from Delhi and Gurgaon , promotion ladders are decided from Delhi. South region is considered only for low class labours. Very old and vague process in all areas of BT , it makes every person to struggle and take blame on them during performance reviews . Finally company and management will not accept of using old tools and technologies without any process , they blame on person for not completing the task or not achieving it. They have old technology in some countries and no telecom service in some countries , we need to provide and deliver project in those countries without any support from BT. however we need to take sole ownership without any authority to accomplish project. Customer satisfaction on BT is very poor in UK and EU region , still they survive due to the brand.