Bharti Airtel Customer Relationship Officer salaries in India (Updated 2025)

Likes

You get your salary on time nothing else.. everything is Terrible

Dislikes

1. Work pressure You have to sale Postpaid , Broadband & Airtel Black on daily basis either from store or by doing some outdoor activities or through calling customer if you failed doing this the managers will pressure you and make your day horrible if sale is not done. 2. No work life balance You have to work 365 days. Regardless of the policies they have, your leave is in your manager hands which they will not give you even if you die working. Company gives you Sunday as a week off still two or one employee must Come to the store & do the sale. 3. Incentive Structure Airtel has so many eligibility criteria for getting eligible to get incentives that it's impossible for an employee to complete it. Even if you get incentives they have clawback system where they take the incentives back from you if the customer leaves or migrates his number back from postpaid to prepaid again within 90 days or port out his number which will obviously happens because they have too high prices of their plan. It's a great Scheme you’ll get good incentives this month you’ll feel happy which will be taken back next month itself. 4. Politics There is no Growth opportunity if you are a Boy this is 100% geniune you will just waste time at Airtel or else your friend or family member must be at a higher post for your Success , If you are a Good looking Girl then damm even if you have zero product knowledge zero customer handling experience you will have great success you will become manager within months You need to be on their good side to get Success or else I have seen employee with talent & education just working for more than 7 years without promotion. This is my personal Experience working at Airtel

Likes

Learning, build network, learn politics.

Dislikes

Manager support, salary and post not increased on paper but company treat as higher role and higher role salary is not increased there value how long u work at there, political game is played from all senior person like Big Boss show, manager take any issues or problems as personal way except to professional in supela store bhilai, there is so many things which I am not interested to share or tell anyone. But the good thing is you learn a lot of you worked there.

Likes

Mainly i had liked the Company Goodwill and reputation because it's a MNC company. And I had learnt many important things about telecom industry during those days.

Dislikes

1.The salary and the work environment is really very poor. 2.Too much workload and target.3. 10 hours working. No holiday's except sunday. And lastly i got very bad cooperation from senior employees, mainly my manager.

Likes

I'm working as Cro at Airtel retail store, positive thing is that provide posting near by to residence

Dislikes

Management is very poor they give rights to senior to hire and fire junior employees, senior hierarchy, no salary appraisals