Barclays Shared Services Customer Service salaries in India

Likes

Overall company is good if you are happy with your current package. Since 4 years company is always giving excuses to increase your salary in the name of covid and economic crisis. However, if you have good hold with management or with your VP. You will get good salary hike and bonuses. Finally, company is very good in terms of job security, culture and work life balance. I enjoyed my 5 years and company has always supported me during my hard time.

Dislikes

They will not give you much hike on your salary but they will hire someone from outside and will pay them more.

Likes

...rom stakeholders are below average and i feel i am loosing my skills day by day. The only respite i have is the salary and designation,hoping for a better role internally to have a jump

Dislikes

Quality of work Stakeholder support

Likes

Well cultured Good Work life balance Good office work space

Dislikes

Compensation is quite less No additional perks available Average appraisal increments Yearly bonuses are very less if compared to other companies/market

Likes

Work life balance & If worked hard promotions are easy. Salary is fine but can be better on non technical roles.

Dislikes

Huge gap in salary for technical vs non technical roles. Salary for BA4 at technical is equivalent to salary of AVP of non technical.

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them