Angel One Senior Customer Service and Operations Manager salaries in Mumbai

Likes

...Talented colleagues with high ownership so you never feel alone when in a slump. Good salary and other benefits

Dislikes

Work Life balance is not there sometimes but the wfh makes up for it

Likes

...operativeness during this challenging time made the process considerably easier. Prompt Salary Disbursement: Despite the uncertainties brought by the pandemic, the company ensured smooth and timely salary payments, which alleviated financial concerns during that period. Positive Management: The branch manager was exceptionally polite and approachable, creating a positive working environment. Their support and leadership significantly contributed to employee morale and engagement.

Dislikes

Lack of Week Offs: I was disappointed by the absence of a weekly day off, including Sundays. According to company policy, employees who did not meet their targets were ineligible for week offs, placing undue pressure on us. Excessive Working Hours: As a newcomer to both the corporate world and city life, I found myself working long hours, often leaving the office around 10 p.m. due to my team leader’s insistence on overworking employees, particularly those unfamiliar with office dynamics. Absence of Medical Leave and Benefits: I did not receive any medical leave or benefits such as Provident Fund (PF) or Employee State Insurance (ESI), which are typically expected in corporate employment. This lack of support raised concerns about employee welfare. Difficult Customer Interactions: Even with the training provided, many customers were challenging to handle. Instances of verbal abuse, including inappropriate and unacceptable comments, were not uncommon. Some customers even harassed employees by sending casual messages to personal phone numbers, blurring the lines of professionalism. Pressure to Mislead Customers: There were distressing instances where team leaders instructed us to misrepresent offerings to clients, suggesting we entice them with false promises such as job opportunities in exchange for personal information required to open demat accounts. This unethical practice contributed to a toxic work environment. Unsafe Work Environment: There were occasions when I was pressured to come to the office despite serious local incidents, such as riots and burning shops in my area. My team leader’s insistence on attendance under such conditions felt irresponsible and neglectful of employee safety. Unrealistic Targets: The targets set for account openings were not only excessive but often reached beyond reasonable capacity. For instance, there were times when employees were expected to open 50 accounts in a month. In such a high-pressure atmosphere, team leaders would publicly reprimand those who fell short, creating an environment of fear and anxiety. Invasion of Privacy: During lunch breaks, my team leader frequently intruded on my personal choices, questioning why I ordered food online rather than preparing meals at home. This invasion of privacy was uncomfortable and indicated a lack of respect for personal boundaries. Toxic Behavior and Harassment: There were alarming instances of workplace harassment, including unwanted attention from colleagues. One individual persistently made inappropriate comments and requests for personal contact information, which caused me emotional distress and a feeling of vulnerability that affected my sense of safety. Overall, my experience at Angel Broking was marked by several significant challenges that made the workplace environment difficult and, at times, unsafe. I believe that addressing these issues can create a more supportive and ethical workplace for future employees.Lack of Week Offs: I was disappointed by the absence of a weekly day off, including Sundays. According to company policy, employees who did not meet their targets were ineligible for week offs, placing undue pressure on us. Excessive Working Hours: As a newcomer to both the corporate world and city life, I found myself working long hours, often leaving the office around 10 p.m. due to my team leader’s insistence on overworking employees, particularly those unfamiliar with office dynamics. Absence of Medical Leave and Benefits: I did not receive any medical leave or benefits such as Provident Fund (PF) or Employee State Insurance (ESI), which are typically expected in corporate employment. This lack of support raised concerns about employee welfare. Difficult Customer Interactions: Even with the training provided, many customers were challenging to handle. Instances of verbal abuse, including inappropriate and unacceptable comments, were not uncommon. Some customers even harassed employees by sending casual messages to personal phone numbers, blurring the lines of professionalism. Pressure to Mislead Customers: There were distressing instances where team leaders instructed us to misrepresent offerings to clients, suggesting we entice them with false promises such as job opportunities in exchange for personal information required to open demat accounts. This unethical practice contributed to a toxic work environment. Unsafe Work Environment: There were occasions when I was pressured to come to the office despite serious local incidents, such as riots and burning shops in my area. My team leader’s insistence on attendance under such conditions felt irresponsible and neglectful of employee safety. Unrealistic Targets: The targets set for account openings were not only excessive but often reached beyond reasonable capacity. For instance, there were times when employees were expected to open 50 accounts in a month. In such a high-pressure atmosphere, team leaders would publicly reprimand those who fell short, creating an environment of fear and anxiety. Invasion of Privacy: During lunch breaks, my team leader frequently intruded on my personal choices, questioning why I ordered food online rather than preparing meals at home. This invasion of privacy was uncomfortable and indicated a lack of respect for personal boundaries. Toxic Behavior and Harassment: There were alarming instances of workplace harassment, including unwanted attention from colleagues. One individual persistently made inappropriate comments and requests for personal contact information, which caused me emotional distress and a feeling of vulnerability that affected my sense of safety. Overall, my experience at Angel Broking was marked by several significant challenges that made the workplace environment difficult and, at times, unsafe. I believe that addressing these issues can create a more supportive and ethical workplace for future employees.

Likes

Not Angel broking this is Angel one ltd One of the best platform in broking industry 👍🏻

Dislikes

New fresher employee give higher package as compare existing employee that's why I am also switch job upcoming 3-4 months

Likes

Salary on time, mid-year increment, remote working allowed

Dislikes

Lot of changes after rebranding to Angel One like 1. start development randomly without crude requirements and then keep on reworking on same when requirements are getting documented 2. Long working hours consistently resulting in no work-life balance 3. Politics and favouritism

Likes

Salary on time

Dislikes

Working hours and there are no holiday On National holiday and festivals holidays we need to work and the timings are from morning to evening 8 we have to work I will not refer any employee to join. In angel broking as they can effect there health