Airtel Africa Customer Success, Service & Operations Department Salaries in Noida

Likes

salary on time

Dislikes

very toxic work culture, politics at its peak, micro management with only some employees. managers have affair with female colleagues and they think they can do anything if you raised your voice they will force you to resign or change your team. Managers only favors to their "Chatu" employees or to those have same caste

Likes

Nothing to like here in this company. Only your salary will come on time.

Dislikes

List is huge but will mention main points only. 1. No flexibility of WFH or hybrid and you have to come 5 days to office. 2. If you are living in Noida or Noida office is near to you then also you have to travel 3 hours to come to office in gurgaon to satisfy HR/Management egos. 3. Floor environment is worst than any BPO, everyone keeps on shouting or discuss everything on your heads and also people attend their calls on laptop speakers in loud voice. You can not focus on your work and then you have to work in night at home. 4. Managers and HR are not supportive here they will play with you like a ball if you raise any concern with them. 5. No cabs facility and food is worst. 6. No learning opportunities and they will never invest on you for learning as like other companies do in form of training and certification. 7. If you are joining here in the name of Airtel my request to you do not join as things are totally different and you will never feel like product based company here. 8. Managers are not that much technical here.

Likes

Salary on time nothing else

Dislikes

1. Unreasonable pressure on leads and devs as print scope and requirement changes on daily basis due to rushed task execution demand of manager. 2. Micro management on peak here,. 3. As an outsider from other team, I have observed that the CS team culture is quite troubling. There is an excessive amount of politics among the both team member and manager, which seems to be creating an unproductive environment. 4. I have observed that on 11/10/2024 only 15-20% of members were present in CS team. There is a partiality going on regarding work from home and office timings for team members. Manager is not able to manage that how team members are coming late to office and going early. 5. I have seen that in many of teams there are 1-2 members are doing permanent WFH. I don't know how HR and managers are doing this kind of partiality.

Likes

Not sure why people are siting that salary on 25th ? Seriously all companies do that may be the. folks coming to this org are coming from places where salary was an issue. But generally there is no benefit here So Just go there if you have no place to go. What I had see is that good people quit this early while people good with politics continue for longer.

Dislikes

Tech stack wise they have everything in experimentation but no guts to take anything to production because of incompetent leaders in key position who just try to save the day! All legacy system are working in parallel to save the business which could had been improved over time but because of favoritism and assignment of incompetent leaders its all messy! Well the Offer letter from the company is structured to loot money. Whenever you leave you have to sacrifice 6 month to one year of variable component. Also the variable component is tied to review and in case you happen to get a insecure manager or not able to please your manager well then this whole amount will be 0 so basically you can always risk your 10% variable. So Negotiate offer well. I was a good performer but in last year the manager got changed and I had lost a massive part of CTC so just be cautious. Currently the level of politics is cutthroat. Lot of incompetent people are holding key positions and you can be in messy situation before you realize it! Skip level discussion is either not happening or are just for name sake and totally ineffective.

Likes

Salary get credited on 25th of the Month.

Dislikes

This has been my worst experience in my 10+ years experience. Favoritism is prevalent in this organization. Managers flirting with female employees and promising good appraisals and promotions in return. I've never encountered a place where less experienced employee manages those with more experience. Additionally, there is a lack of positive work culture and the office hours are strictly limited to 5 days a week with an eight hours work day.