Y-Axis Overseas Careers Human Resources Department Reviews

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. At our organization, punctuality and discipline are fundamental values. Adhering to office timings consistently is essential, as it allows employees to maintain focus and effectively deliver on their responsibilities. These principles are integral to ensuring productivity and aligning with the objectives for which team members have been onboarded. Our policies are designed to serve as a guide for planning and structuring the day effectively. We firmly believe that starting the day on time sets the tone for accomplishing the tasks planned, fostering a sense of achievement and progress. To support this, regular monitoring is conducted to ensure that productivity remains uncompromised. It is, however, disheartening when constructive feedback is not received in the intended spirit and is instead viewed negatively. We want to reaffirm our commitment to being a workplace that offers immense opportunities for learning, growth, and development to those who embrace the responsibilities entrusted to them. However, for individuals who may find it challenging to align with these principles, our organization may not be the right fit. Thank you for your understanding and cooperation.

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, Your feedback has been noted, albeit with regret. We say so, because as someone working with us full time, you are fully aware that none of it is right, therefore your year long tenure with us. We do not penalize anyone for not meeting targets. It never happens. We have a rewarding work culture and a very aggressive incentive system. Anyone who met the assigned tasks and targets earned high incentives. We are happy to see our employees take over 50-60% of their salary as incentives. And this transparently driven through technology, leaving no scope for human intervention or bias. You too would have experienced it and/or seen your colleagues take the same. Penalty, if any, is usually for policy violation - excessive tardiness and uninformed absence from work. There is a basic expectation of discipline, professional behaviour and an outcome in the role you have been taken on for. In terms of operational flexibility and Sunday working, we operate seven days a week, allowing employees the autonomy to choose their designated day off. A strict working week is followed ensuring there is a weekly off on the chosen date, promoting a healthy work-life balance. This empowerment extends to selecting when to work and when to take breaks in accordance with our policies. We maintain transparency about our products/services and deliverables with clients as well. We ensure every client is counselled correctly, the deliverables of the service is sent as notes to the client and an invoice and service level agreement is issued for every service. Everything is in black and white. All this through an automated process. Clients are engaged and updated through regular service updates right through the process in keeping with the SLAs. We have earned our position as trusted advisors over the last 25 years and we work hard in ensuring we maintain that trust and do not do anything for short term gains. Integrity is a core value with us and this reiterated to our colleagues working with us regularly on treating our clients and doing our job ethically and with empathy. Again, you too have received many communications on ethics at work, in your time with us. It does appear that you are dissatisfied about your work and are facing difficulties with your work and targets. We encourage you to get in touch with us at hr@y-axis.com and we will help you work through the challenges you are facing through training and by assigning a coach who will work with you on your learning and success. ------------------------------ Thanks & Regards

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Hi, Thank you for sharing your feedback with us. It's disappointing to hear that you feel this way, especially given your familiarity with our company’s commitment to transparency and fairness. The dissatisfaction expressed seems to stem from our consistent reinforcement of essential conduct and behavior aligned with our values. It seems you may be facing challenges in understanding the policies & procedures. We value employee feedback and regularly seek it through various channels. It’s unfortunate that you didn’t raise this concern earlier, as we could have addressed them promptly. We hold all our employees to a standard of discipline, professionalism, and results. We are pleased to see many of our colleagues thriving and advancing in their careers with us. Any penalties you might have observed are strictly for policy violations, such as repeated tardiness or unapproved absences. Unfortunately, it seems that this has not been your experience, and we regret that. We would like to offer assistance by which we can help you overcome any difficulties in understanding the policies. Please don’t hesitate to reach out to us on hr@y-axis.com so we can work together on a positive way forward.