The Smart Cube Customer Success, Service & Operations Department Reviews

Likes

The Smart Cube is totally changed after its acquisition with WNS. I will not recommend it to anyone in my network.

Dislikes

Lie

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Pay and hybrid model

Dislikes

No projects and micromanagement

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

in delhi ncr

Dislikes

sometimes u need to work very hard to get recognised

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Learning

Dislikes

Appraisal is good only of you are among top performers in the company, high attribution rate, no career security, HR policies are weak, HR does not adhere to processes and will try to make the employees fool. There is no work life balance.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

1. Young workforce (average age is around 27-28, maybe younger) 2. Outbound trainings (these are really amazing, but employees do not take them seriously anymore because of lack of communication from HR) 3. Under-performing employees are given considerable time to improve performance - firing decision is not taken in a day 4. Compensation is OK - lower than Big 4s (because of brand name) but higher than other KPOs...Read More

Dislikes

1. There is absolutely no trust among immediate team members, let alone employees of other teams 2. All control is with operations - HR does not have any say in any matter related to employees 3. No one talks about 'WHY' - 'It has been told to us by senior management and we just need to execute' is what trickles down from middle management 4. No focus/effort (both from company and employees) at all to develop skills/knowledge of experienced folks - people need to realize that after a point, they will get redundant because of lack of knowledge/skills, which is quite ironical because we are operating in the so-called 'Knowledge' industry...Read More

Work Details

Exciting during the first 2 years, and then it becomes monotonous!!!!

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The culture of company is awesome and you get to Lear a lot

Dislikes

Attrition rate of Company

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.