THE LEELA PALACES HOTELS & RESORTS Guest Service Associate review

What employees say about THE LEELA PALACES HOTELS & RESORTS?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

72% employees reported

Flexible timing

64% employees reported

No travel

90% employees reported

View more detailed insights

Gender based rating

4.9

Rated by Women

3 reviews

2.9

Rated by Men

24 reviews

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Top Mentions in THE LEELA PALACES HOTELS & RESORTS Guest Service Associate Reviews

35 reviews found

Sort by: Popular

Guest Service Associate in Chennai

Guest service associat Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 03 Oct 2018

Likes

I am really happy to share this. Leela palace is very nice place to work. My team mats are different place so it's used to learn other culture also.and my seniors they will teach always.and we will do team outing party and all .and always they will give chance to talent based.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Some times work load and over timing.and i am not satisfy with my salary.

Work Details

Generally my work is more physical work. Slightly challenging work.its a task based work.timing is very important.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in New Delhi

Full Time

Housekeeping & Laundry Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Jan 2025

Likes

We are working 12 to 13 hours daily and some TL's and managers are not supportive they deliberately stop employees to work late and they went home on correct time

Dislikes

Working hours for employees

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Guest Service Associate in New Delhi

Full Time

Housekeeping & Laundry Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Feb 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Guest Service Associate in Gurgaon / Gurugram

Full Time

Housekeeping & Laundry Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 03 Feb 2023

Likes

great place to access your career..

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

work life balance

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in New Delhi

Full Time

Food and beverage service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 12 Mar 2019

Likes

They give the opportunity to learn and develop your skills. The work environment is friendly.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

The only problem is the less number of offs as compared to other hotels.

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

Guest Service Associate (working remotely)

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Dec 2024

Likes

It's the worst place to work they will let you work for 14 hours.there is no personal life..Very abusive place to work as well as toxic

Dislikes

Worst palace to be part of

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Guest Service Associate in New Delhi

Housekeeping & Laundry Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Apr 2022

Likes

Every thing is good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

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Guest Service Associate in New Delhi

Housekeeping & Laundry Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

Its a very luxurious

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Timeing is very bad this property

Work Details

Work days: Monday to Saturday (Strict Timings)

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Guest Service Associate in New Delhi

GSA Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Oct 2019

Likes

I would not reccomend anyone to work here in Front Office . The management is very bad ! They dont care for their employees

Dislikes

Terrible ..... experiences People join and leave

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

They dont treat good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in Mumbai

Housekeeping & Laundry Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Aug 2020

Likes

Excellent

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nice work experience

Work Details

7 year experience

Work days: Monday to Saturday (Strict Timings)

Employee Benefits

All benefit this company

Guest Service Associate

Housekeeping & Laundry Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Nov 2018

Likes

First i Like our team work...and suppb advance knowledge from my supiriour for my carrer...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There notthing a single word to say about leela ti dislike ..

Guest Service Associate in New Delhi

food and beverage Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Sep 2020

Likes

I like about every management be it Food and beverage,Front office department each department is punctual in time management.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary is decent

Work Details

Great

Work timings: Strict Timings

Work related travel: This is a desk job.

Guest Service Associate in New Delhi

Food and beverage Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 13 Feb 2020

Likes

Happy

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Happy

Work Details

I m working in cafe knosh

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in New Delhi

Housekeeping & Laundry Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 06 Sep 2019

Likes

Politics

Salary - Good

Dislikes

12 hour shift, no coordination at all .... Politics..

Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Guest Service Associate in New Delhi

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Mar 2018

Likes

Great hotel for working to employee

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Good selery I like food osam

Work Details

Work days: Rotational Shift (Flexible Timings)

Guest Service Associate in Thiruvananthapuram

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 May 2022

Likes

Supportive team , good training programs

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Couldn’t tell as The Leela Kovalam which is now the Raviz was used to be managed by Leela how ever there used to be owns by raviz so I think Leela was in exit mode so we rarely had events or break through at leela.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Guest Service Associate in New Delhi

F and b Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 16 Jan 2019

Likes

The clientle and standards followed by the company

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Excellent
Company culture - Good

Dislikes

Only four offs in month with hard working schedule

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Guest Service Associate in New Delhi

House keeping Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Aug 2018

Likes

This is the very large property, that's why lots of work pressure are there but all things are very nice and good for future growth and we'll opportunity.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Back to back season is too bad.

Work Details

Work timings: Strict Timings

Guest Service Associate in New Delhi

F&B service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 26 Mar 2019

Likes

Indian brand traditional service

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Working hours

Guest Service Associate in New Delhi

F&B Service Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 02 Apr 2019

Likes

Ambience and the staff was awesome.

Skill development - Good

Dislikes

Break shift's.

Salary - Poor
Work-life balance - Poor

Work Details

Hectic

Work timings: Flexible Timings

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Career Advice

a procurement specialist

Am I on right path?

Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K. With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes. Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?

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