TELUS International Philippines Customer Service Representative Reviews
based on 28 reviews
Updated 19 Dec, 2024
Overall Rating
3.7/5
How AmbitionBox ratings work?
Category Ratings
3.6
Skill development
3.5
Work-Life balance
3.5
Company culture
3.5
Salary & Benefits
3.4
Work Satisfaction
3.3
Job Security
2.7
Promotions/Appraisal
TELUS International Philippines is rated
3.7 out of 5 stars on
AmbitionBox, based on 28 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
TELUS International Philippines is rated
3.7 out of 5 stars on
AmbitionBox, based on 28 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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28 reviews found
Sort by:
Popular
Customer Service Representative in
Mumbai
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Dec 2024
Likes
Team leaders and Hr are well supportive ❤️
Dislikes
Salary
Customer Service Representative in
Noida
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Nov 2024
Likes
Great environment, great management
Dislikes
Shift hours sometimes gets very odd
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Customer Service Representative in
Noida
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Jul 2024
Likes
Everything is awesome apart from salary package offered
Dislikes
Salary hike and promotion is not as per expectations
Customer Service Representative in
Noida
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 Jun 2024
Likes
Friendliness and the environment is good
Additional points all of the team leaders are supportive
Dislikes
Na
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
New Delhi
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 11 Mar 2024
Likes
Used to like the culture and the ambience.Good pay as a fresher.
Dislikes
Got a TL who does not give a da*n for his team members.Getting treated like sl*ves and not being valued for our work. Your communication skills does not help you at all.But if you r lucky enough to come by some good customers who will give you good surveys you are saved. Initial days are good and soon enough you will be treated likeTr*sh. No job security at all.You will never know when you will be terminated. For the reason that they can't find a good reason to kick you out, they will make things up to show the client the reason for which they r kicking you out. Met some good people and some worst ones with a inappropriate attitudes....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 01 Oct 2023
Likes
Work environment was really good for this organization.
Dislikes
They will terminate you over small thinga when you give resign.. which they are not even bother at the time of your normal working period.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Aug 2023
Likes
Beautiful infrastructure and great company for freshers.
Dislikes
Infrastructure is good but the salary is too less as compared to the work and the pressure.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
TELUS International Philippines.
Behaviour of TL and floor manager with the team member is very very poor. Promotions are only given to there favourite's
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Telecom Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 01 Jun 2023
Likes
Wonderful company with best work life balance without much pressure
Overtime pay is amazing
Dislikes
Sometimes break times may be less
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Nov 2023
Likes
Nothing was good
Dislikes
Work environment was not good, no job security as well. Providing graveyard shift but not meals with that which is a worst part like we have to manage all the things ourself.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 14 May 2023
Likes
Over all good all HR good in this company they are supporting you
Dislikes
Selfish Nature TL they are rude behaviour
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Jan 2023
Likes
Working environment was good as all the stuffs were pretty much friendly and the best thing is that the salary never miss on time.
Dislikes
If there is a fix off then could have been better.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 25 Jan 2023
Likes
Management, Environment, Growth opportunity
Dislikes
Salary is a bit small compared to other competitors.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 15 Dec 2023
Likes
Operations are the worst part. Hr deduct salary unnecessary
People also ask about TELUS International Philippines's Customer Service Representatives
Is TELUS International Philippines a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 28 employee reviews, it's clear that most customer service representatives have an average experience working at TELUS International Philippines. Skill development holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 2.7. Read reviews about skill development and career growth on AmbitionBox.
Does TELUS International Philippines pay their Customer Service Representatives well?
According to AmbitionBox reviews, TELUS International Philippines customer service representatives rate their salary and benefits at 3.5 out of 5, based on 28 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about TELUS International Philippines's customer service representatives salaries here and to read reviews specifically about salary and benefits at TELUS International Philippines for customer service representatives, click here.
How is the work culture at TELUS International Philippines for Customer Service Representatives?
Work culture at TELUS International Philippines for customer service representatives is rated 3.5 out of 5 by 28 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at TELUS International Philippines for customer service representatives, click here.
How is the job security at TELUS International Philippines for Customer Service Representatives?
Based on 28 reviews on AmbitionBox, TELUS International Philippines's customer service representatives rate job security at 3.3 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at TELUS International Philippines for customer service representatives, click here.
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TELUS International Philippines Customer Service Representative Reviews by Locations