Symberity (Formerly known as DPFOC) Agent Manager Reviews

Employer’s Response

We would like to express our sincere gratitude for taking the time to share your thoughts about our company. We value all feedback, whether positive or constructive, as it helps us continually improve our services. We understand that you have concerns about our workplace environment resembling a mini-school, particularly with the requirement to speak English even during lunch hours and the implementation of monthly tests. I want to assure you that your feedback is important to us, and we take it seriously. Our intention in fostering an English-speaking environment during lunch hours is rooted in our commitment to providing a multicultural and inclusive workplace. This practice is designed to enhance communication and understanding among our diverse team members. However, I recognize that it may not align with everyone's preferences, and I appreciate your perspective on this matter. Regarding the monthly tests, we believe in fostering a culture of continuous learning and improvement. These assessments are designed to help our employees enhance their skills and knowledge, contributing to both individual and collective growth. However, I understand that this may feel reminiscent of a school environment for some individuals. I want to assure you that we are constantly evaluating our policies and procedures to ensure they align with the needs and expectations of our team members. Your feedback will be considered in our ongoing efforts to refine and enhance our workplace environment. If you have any specific suggestions or additional insights you would like to share, please feel free to reach out to us directly at hr@symberity.com. We value open communication and are committed to addressing the concerns of our team members.