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STJ Electronics

Compare

3.7

based on 114 Reviews

Filter reviews by

STJ Electronics Remote Support Engineer Reviews

Updated 20 Jun, 2022

Overall Rating

1.6/5

based on 2 reviews

Rating distribution

0 (0%)

1 (50.0%)

Category Ratings

2.9

Job security

2.9

Salary

2.3

Work-life balance

1.6

Skill development

1.6

Promotions

1.0

Company culture

1.0

Work satisfaction

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2 reviews found

Sort by: Popular

Remote Support Engineer in Okhla phase 2, New Delhi

Hardware Support Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 20 Jun 2022

Likes

They pay good pay to freshers. Sales team is brilliant in selling products to vip customers.

Salary - Good
Job security - Good

Dislikes

Company products has potential and sales team has done hard work for grabbing very good vip clients, but Support department is poorly managed by manager, where vip customers are not being treated on priority which results in losing the customer, ultimately loss to the company revenue. Company products are deployed in sensitive environment still incidents are not solved within SLA. Incoming calls are being dropped in customer care department due to less manpower and lack of planning. Support tickets are put on unnecessary hold because some employees want to take nap or involve in gossips in office and dont want to work. Manager also don't bother this as they have good relation with employees which are working with the company more than 5-6 years. Manager don't bother about company's growth only Only care about his salary. here employees who work with dedication doesn't get credit. Employees who work hard are forced to work more and the employee who don't work are enjoying as they have good relation with manager. Example in a team of 12 employees only 3 - 4 fresher employees are working harder and completing 70 percent of work and rest experienced employees are doing minimal work and closing false or easy tickets in ERP to justify there performance. Support department is full of poltics. Support department is getting down.. Management should hire literate and skilled support manager to handle work with SLA as support department is more frequently engaged with customers rather than amc and sales team. This will increase customer satisfaction ultimately increase company revenue. Also monthly meeting should be arranged where every individual opinion should be taken for consideration, since now only manager is involved to management which results in biased information to management. Rest all departments are working fine, development team developing good quality hardware and software, sales team selling it brilliantly. only support department need to be modified as after sales service is a very important area of business. Wishing goodluck to savior!!...Read More

Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Remote Support Engineer in New Delhi

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 May 2021