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Refyne

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3.4

based on 32 Reviews

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Refyne Customer Success Manager Reviews

based on 1 review

Overall Rating

1.0/5

How AmbitionBox ratings work?

Category Ratings

4.0

Salary & Benefits

2.0

Work-Life balance

1.0

Company culture

1.0

Job Security

1.0

Skill development

1.0

Promotions/Appraisal

1.0

Work Satisfaction

1 review found

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Customer Success Manager in Bangalore / Bengaluru

Full Time

Finance Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 08 Apr 2024

Likes

Pay is better than competition.

Dislikes

1. Job security is fearsome. Please do not join this company if you choose to be safe. Everyone would bluntly complain on this regard. 2. Company culture : Favouritism, People close to CEO have grown immensely and have resulted detrimental for many employees. Impulsive decision making from upward classification which are experimental, ends up failing 90% of the time. Management has zero empathy for it’s employees and one is fired any-day with no prior notice and hint. Few who are close to CEO has the advantage of manipulating decisions based on their preferences, this have witnessed loosing some of the best talents and honest employees. Besides, CEO is so concerned with acquiring clients and bringing investment, he least care about it’s employees and failed to understand that people makes a company and are the most important asset. 3. There is no learning, infact you may be hired for a particular role initially based on your competency and might have to see yourself degrading, shifting to another role in couple of months, if you deny you are asked to leave. 4. Customer success team is the worst team for its leaders who blame their own subordinates and are playing their own survival. During my tenure of almost 2 years, I could only feel least respected while CX team in the company should have been the heart of the company considering its a client facing role but unfortunately the team is loaded with all work from all the teams, criticised, blamed, leaves no chance to point finger for their incapability and failures. The head of this department has absolutely no clue about the internal matters and inexperience about handling situations. She, fancy with her words, also claims herself head of multiple other teams lacks knowledge and accountable for sequence of failing decisions. 4. HR team is puppets to its management who does not have voice of their own. 5. The company requires you to work on all 7 days at times. No remote and 2 days wfh in a month which is again vague at times. This startup would never be profitable for the model they follow, having not more than 200 employees where management is only curious about its MRR and ARR, would sell the company soon. I have seen start up grow with disruptive models not this one with hell lotta NPA on their head with no direction to follow....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

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Top trending discussions

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Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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