Provana Customer Success, Service & Operations Department Reviews

Likes

Be the favourite one and things will be good for you

Dislikes

**Honest Review Based on My Experience** While the company has some good processes and great people, my experience in the specific team I was assigned to was extremely disappointing. From the very beginning, I encountered workplace politics, primarily from the team leader. Many employees left due to the toxic work environment, manipulative behavior, and favoritism. If you're liked by them, things will be smooth for you. If not, they will start nitpicking errors and eventually find a reason to terminate you, even for minor mistakes that others are making intentionally without consequences. Unfortunately, I was one of many who faced this. When I tried addressing the issue with HR, I was told they would "investigate" and issue a final warning if needed. However, I was terminated under a so-called "Zero Tolerance Policy" while others continued making the same mistakes unchecked. It was clear that they were more interested in keeping people they favored rather than ensuring fairness. If you’re considering joining, I strongly advise you to research thoroughly and be prepared for internal politics. Based on my experience, I wouldn’t recommend it....Read More

Likes

Never join this company they ll ruin ur career these managers are not friendly in Chennai location *10 hrs work time *Cab arrived at 5 pm for nightshift employee only one way cab provided * Everytime you leave sign in attendance register will be kept outside you have to sign that every time * Attendance tracker is simply useless everytime it logged out they don't even mark manual attendance alot of politics * Employees working in this company has no appraisal for past 2 yrs no promotion growth in this company * It's simply a prison called prison no proper training provided *...Read More

Dislikes

Everything is dislike

Likes

Though It's too early to give rating for work life balance, Job security and Job satisfaction as just recently joint but so far I have had great experience

Dislikes

Though It's too early to talk about dislikes but I guess shift hours is 9.5 which more in general.

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

I really appreciate the consistent and timely salary credits, which provide financial stability and peace of mind. Additionally, the work culture at Provana India Pvt. Ltd. fosters a positive and supportive environment, which makes it easy to collaborate with my team and grow professionally.

Dislikes

While I’m generally satisfied, improving communication across departments could enhance collaboration and efficiency. I believe management is open to feedback, and I’m confident improvements will come with time.

Likes

I recently interviewed for Provana for Team Lead Position, my contact with the company was established with the help of recruiter Mr. Anurag who explained the selection & onboarding process's so well. The interview & onboarding process was done smooth. The company also has a orientation session to answer all queries of new joiners which i did not find in my previous organizations, this amazing & detailed Q&A session was also conducted by the same person. Kudos to TA team of Provana 👍...Read More

Dislikes

They can provide company transportation for n all shifts, will be a great advantage

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I joined this month and Iam so happy and fortunate getting this opportunity to work because of the work space.. Company culture and the benifits we are getting and of course the perks 😀😀....if ur planing to make career in bpo you have the right company to grow ur knowledge....

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

My overall experience with Provana is very good. I enjoyed my each moments here, from starting interviews to till my training.

Dislikes

I don't have any serious dislike thing, But one thing is that the Cafeteria is not good. Because We have to wait for a very long time and the service is also not good.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

There shift timing is good. Cab facility, medical facility is quite good and salary on time credited is also good.

Dislikes

Every team have their own timing. Sometime manager ,team leader will tell you that come on time else they will issue warning letter but another team is free to come at any time. There is opex team who always try to find a chance to kick out you with non sense things. U cannot take break more than 1 hour in a shift. If you work for extra hours. Opex team will deduct your ot. No value of old employee who works there 5 or 10 years. Even their experience won't work anywhere....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes